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    Customer Experience - Havant, Hampshire, United Kingdom - Apollo Fire Detectors Ltd

    Apollo Fire Detectors Ltd
    Apollo Fire Detectors Ltd Havant, Hampshire, United Kingdom

    1 week ago

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    Description
    Head of Customer Experience

    Employee Bonus Scheme, Share Incentive Scheme, Hybrid Working, Flexitime (1pm finish on a Friday), Training & Professional Development, Healthcare Incentives, Paid Parental Leave, Company Pension (up to 10.

    5% employer contribution), Life Assurance,
    Do you think you could be our new Head of Customer Experience?

    The Head of Customer Experience is responsible for elevating and maintaining an exceptional customer experience across all touchpoints in the organisation.

    The goal is to develop a customer-centric culture that drives business growth through exceptional service and fosters long-term loyalty.

    Set targets and plans aligned with company goals, ensuring staff have the necessary tools and development to achieve high performance.

    Lead the transformation of customer touchpoints and champion the voice of the customer within the organisation.
    Capable of analysing data to understand trends and make data-driven decisions.

    Minimum of a Bachelor's degree in Business Administration, Marketing, or a related field with significant experience in customer service or customer experience roles.

    We are happy to talk flexible working

    If you require any accommodations or adjustments for the interview, please do not hesitate to reach out to the hiring manager when asked to schedule an interview.

    We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Apollo and the recruitment agency or party requesting payment of a fee.

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