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    Call Handler Agent - England, United Kingdom - Parkside

    Default job background
    Description
    Accurate update and maintenance of files and data related to airline damage pilfer reports (DPR)
    Ad hoc entering of aviation Damage Pilfer Reports (DPR) claims into the company database, ensuring accuracy at all times
    Contacting airline passengers via phone and email in line with airline contractual requirements
    Issuing final settlement of claims within the parameters defined by the airline contract and the Montreal Convention
    Arranging and following up on the collection of damaged items and the delivery of repaired or replacement items through third-party suppliers
    Ensuring that the Company remains compliant with all data protection legislation through appropriate action and decision-making
    Ad hoc, but reasonable, requests from supervisors, management, or clients

    Measurement Indicators ( success criteria) Time Allocation % (Required) Airline DPR claim settlement
    Using the phone or email as appropriate
    Settling aviation-damaged luggage claims in line with the Montreal Convention and client airline requirements under contract
    Claim settled in line with airline requirements
    Audited calls meet documented criteria, including but not limited to DPA, PCI DSS 85 Data entry
    Collections
    The logistics partner receives information regarding collection and delivery without error

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