Jobs
>
Harrow

    Trust Senior House Officer - Harrow, United Kingdom - London North West Healthcare NHS Trust

    London North West Healthcare NHS Trust
    London North West Healthcare NHS Trust Harrow, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Detailed job description

    and main responsibilities

    Management

  • Develop and implement an effective and consistent wayfinding strategy and signage system for the Trust, in partnership with LNWH Charity, estates and facilities, site operations, digital services, patient experience, communications, and through management of the contract with our external wayfinding agency.
  • Develop and implement our ward renaming project, in partnership with estates and facilities, site operations, digital services, patient experience, communications, and external agencies and partners.
  • Develop business cases and project plan for a multi-phase, multi-year, full roll-out of the wayfinding strategy.
  • Direct management of the wayfinding programme activities including the development of project plans, reporting progress to ensure effective and timely delivery of the project outcomes.
  • Set up and run project governance and project management, ensuring all relevant permissions and approvals are achieved.
  • Develop and agree a robust project plan for delivery of the strategy, phase 1 implementation, and ward renaming work, to time and to budget, in liaison with our agency and internal partners, ensuring it responds to the needs of our key audiences.
  • Coordinate and monitor the Trust's delivery against plan, providing support and advice as required and mitigating and escalating risks and issues as required.
  • Provide expert guidance, support to develop and manage relationships with key project stakeholders as well as influencers and decision makers, ensuring necessary updates and briefings.
  • Budgetary responsibility for the wayfinding project and supporting the director of communications in agreeing the detail of shared funding approaches.
  • Keep the website, intranet, and external services (such as ) up to date with correct locations, contact details, and key staff.
  • Ensure all solutions comply with all relevant statutory requirements, standards, and laws, including the Equality Act, government wayfinding standards, NHS accessible information standard, accessibility law, and NHS identity.
  • Deputise for the Director of Communications as required through the wayfinding project.

    • Key working relationships

  • Manage our relationship with external agencies and oversee their delivery against plans.
  • Work with:
  • the senior communications officer to ensure content and assets comply with public sector signage guidance, NHS identity, LNWH identity, accessibility regulations, and NHS accessible information standard.
  • the creative and design officer to monitor the use of posters and notices across our sites to ensure they timely, high-quality, and useful.
  • the wider communications team to bring understanding and awareness of the needs of clinical and operational colleagues to inform the development of the Trust's communications and marketing offer.
  • the estates and facilities team and operational colleagues to ensure new and ongoing building projects are compliant with the wayfinding and signage system.
  • digital and operational teams to keep patient communications up to date with the correct location and wayfinding instructions.
  • the patient experience team to ensure patients, carers, and visitors have input into our plans and projects.

    • Information management

  • Manage and maintain an asset management system to track locations and associated design, print, and production signage.
  • Regularly audit existing wayfinding materials, including signs and patient communication.

    • Person specification

    Education and qualifications

    Essential criteria

  • Degree or equivalent experience in a relevant discipline

    • Desirable criteria

  • Master's degree or equivalent experience in a relevant discipline

    • Knowledge and experience

    Essential criteria

  • Experience of leading organisational-wide strategic or transformational projects in the public or private sector
  • Experience of managing strategic partners and suppliers over a multi-year project
  • Experience of managing budgets for a large, multi-year project or service
  • Experience of working collaboratively with enabling services and key stakeholders across a large, complex organisation
  • Knowledge of research techniques to inform, plan, and evaluate projects
  • Experience of writing associated policies, guidelines, and procedures to support embedding standards and requirements
  • Knowledge of UK accessibility law, the Equality Act, NHS accessible information standard, and UK Government wayfinding guidance

    • Desirable criteria

  • Experience using an asset management system, content management system, or customer relationship management system
  • Experience of applying statutory accessibility standards and laws to wayfinding, print, or digital communications
  • Line management experience

    • Skills, abilities, and attributes

    Essential criteria

  • Excellent communication and presentation skills
  • Excellent project management skills
  • Ability to tailor messages to different staff groups, stakeholders, and members of the public through a range of channels
  • Ability to build relationships with and influence people at all levels, and to work with senior colleagues with confidence
  • Proficient use of Microsoft Office software (Word, Excel, Outlook, PowerPoint, Teams)
  • Proactive, takes own initiative and is able to work effectively as part of a team

    • Desirable criteria

  • Proficient use of an asset management system, content management system, or customer relationship management system.
  • Proficient use of Microsoft Power Apps or alternative platform
  • Experience of applying statutory accessibility standards and laws to wayfinding, print, or digital communications
  • Harrow Council

    Housing Officer

    6 days ago

    Harrow Council Harrow, United Kingdom

    Overview: · The London Borough of Harrow is looking for a Housing Officer to provide a comprehensive housing management service to all Council tenants and lessees across the borough. Also, housing officers manage the Councils social housing stock and other assets to a consistentl ...

  • Pertemps Harrow

    Housing Officer

    2 weeks ago

    Pertemps Harrow Harrow, United Kingdom

    Job Title: Housing Officer · Location: Harrow Council · Employer: Pertemps Recruitment Partnership for Harrow Council · Contract Type: Temporary ongoing assignment · Hours of Work: 36 hours per week · Overview of a Housing Officer · Pertemps have an exciting opportunity within Ha ...

  • The Hyde Group

    Housing Officer

    2 weeks ago

    The Hyde Group Brent, United Kingdom

    **Brent, London** · **Up to £32,000 per annum** · Hyde has a vacancy for a Housing Officer. · Hyde is one of the UK's leading Housing Associations. Our values guide the way we operate; we're customer driven, inclusive, collaborative and innovative. We work in partnership with our ...

  • 4Social Work and Public Sector Staffing

    Housing Officer

    3 weeks ago

    4Social Work and Public Sector Staffing Brent, United Kingdom

    Housing Officer - Brent · £19.95 per hour · Contract - Full Time · Duties/Responsibilities: · - Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. · - Promote s ...

  • Langley

    Housing Officer

    1 week ago

    Langley Wembley, United Kingdom

    We have a fantastic opportunity for an enthusiastic and compassionate **Housing Officer** · Langley House Trust gives you support and free training to make a rewarding difference to people's lives every day. We have a great opportunity available for a **Housing Officer **to join ...

  • Bridge of Hope

    Housing Officer

    2 weeks ago

    Bridge of Hope Wembley, United Kingdom

    Job Title: Housing Officer · Pay Rate: £23.93 UMB p/h · Duration: 3 months · Location: Brent, London · Job Purpose: · To serve as the face of Brent Housing, providing visible and accessible housing management services to residents, renters, and owners in the borough. Responsibili ...

  • The Hyde Group

    Housing Officer

    1 week ago

    The Hyde Group Harlesden, United Kingdom

    **Harlesden** · **Up to £32,000 per annum** · Hyde has a vacancy for a Housing Officer. · Hyde is one of the UK's leading Housing Associations. Our values guide the way we operate; we're customer driven, inclusive, collaborative and innovative. We work in partnership with our cus ...

  • Pinnacle Group

    Housing Officer

    2 weeks ago

    Pinnacle Group Northwood, United Kingdom

    **Housing Officer **(ER01-c)****: · **Overview**: · **Ref**: · ER01-c · **Salary**: · £25,000 - £28,000/annum + company vehicle · **Location**: · - United Kingdom - England - Greater London - Northwood · **Contract Type**: · Permanent · **Posted**: · 31 January 2024 · Pinnacle Gr ...

  • Tempest Resourcing

    Housing Support Officer

    1 week ago

    Tempest Resourcing Brent, United Kingdom

    We are currently recruiting for multiple Housing Support Officers to join a small but growing Tenancy management company with a particular focus on tenancy sustainment and combating homelessness. · Supporting residents with managing and sustaining their tenancy's by providing a s ...

  • 4Social Work and Public Sector Staffing

    Housing Concierge Officer

    3 weeks ago

    4Social Work and Public Sector Staffing Wembley, United Kingdom

    4Recruitment Services are seeking a Housing Concierge Officer to assist our client based in Wembley · A Concierge Officer is required to work within a mixed tenure scheme. This position is primarily customer focused, meet and greet all visitors to reception with a helpful attitud ...

  • Centrepoint

    Supported Housing Officer

    1 day ago

    Centrepoint Kenton, United Kingdom

    **Contract**:Permanent, Full-Time (37.5 hours per week) · **Salary**:£26,126 - £29,514 per annum (Depending on experience) · **Closing Date**:19th** **February** **2024 · Interviews will take place w/c Monday 26th February 2024. · Centrepoint, the UK's leading youth homelessness ...

  • Centrepoint

    Supported Housing Officer

    1 day ago

    Centrepoint Kenton, United Kingdom

    **Contract**:Permanent, Full-Time (37.5 hours per week) · **Salary**:£26,126 - £29,514 per annum · **Closing Date**:Monday 07th August 2023 · Centrepoint, the UK's leading youth homelessness charity is looking for dynamic, passionate and motivated Supported Housing Officer that c ...

  • Venn Group

    Housing Officer

    2 weeks ago

    Venn Group Watford, United Kingdom

    **Housing Officer Vacancy** · An established Housing Association is looking to recruit a **Housing Officer **to join their busy team on a temporary contract for around two months with a possible extension. · **Location**:Watford · **Duration**: Temporary · **Hours**: 37 Hours per ...

  • Net-Worx (2001) Limited

    Housing Officer

    6 days ago

    Net-Worx (2001) Limited Watford, United Kingdom Full time

    Housing Officer · Watford, Hertfordshire · £30,000 - £35,000 · Do you want to make a difference? An exciting opportunity has arisen in our client's Housing team for someone with great people skills to help them build strong communities. · About the role? · As part of their Housin ...

  • Watford Community Housing

    Housing Officer

    2 weeks ago

    Watford Community Housing Watford, United Kingdom

    **Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities.** · **About the role?** · As part of our Housing team, you will use your customer service and problem-solving skill ...

  • Watford Community Housing

    Housing Officer

    2 weeks ago

    Watford Community Housing Watford, United Kingdom

    **Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities.** · **About the role?** · As part of our Housing team, you will use your customer service and problem-solving skill ...

  • The Hyde Group

    Housing Scheme Officer

    3 hours ago

    The Hyde Group Brent, United Kingdom Part time

    **Brent** · **Up to £29,000 plus paid business **mileage** · **25 Hours per week, Monday to Friday** · **Own Vehicle Required** · Hyde is looking to recruit a Housing Scheme Officer. · Hyde is one of the UK's leading and award-winning providers of affordable homes in London, the ...

  • Ackerman Pierce

    Sheltered Housing Officer

    1 week ago

    Ackerman Pierce Northolt, United Kingdom

    Do you have experience as a Sheltered Housing Officer? Do you want to work with a team of experienced Housing Officers to help reduce homelessness within your community? I'm excited to be able to recruit for my client who are looking for an experienced ShelteredHousing officer to ...

  • Ackerman Pierce

    Neighborhood Housing Officer

    1 week ago

    Ackerman Pierce Northolt, United Kingdom

    Are you an experienced Neighbourhood Officer looking for your next role? My client is currently looking for an enthusiastic Neighbourhood Officer to join their team to successfully manage their designated patch. The Officer will be good under pressure andmanaging own caseload. Th ...

  • Bridge of Hope

    Neighbourhood Housing Officer

    3 weeks ago

    Bridge of Hope Northolt, United Kingdom

    Public Sector - Local Authority - Resident Services · - Full Time - Monday to Friday, 9am to 5pm, 35 hours per week · - Temporary Role - 3 months with likely extension · - £20.52 per hour PAYE / £27.11 per hour Umbrella · - Hybrid Working Arrangment · - IT equipment provided · - ...