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Poole

    Aftersales Advisor - Poole, United Kingdom - Pembrook Resourcing

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    Full time
    Description

    Aftersales Advisor
    Pembrook Resourcing currently have a great opportunity for an aftersales advisor working with one of our clients aftersales teams, This role covers both service and parts departments within a car dealership


    Aftersales Advisor - The Role

    • To take bookings, ensuring efficient workshop loading whilst attending to Customers' requirements with a realistic and professional manner
    • To communicate well within departments
    • To be pleasant and helpful to Customers and Colleagues at all times
    • Build positive relations with both Trade and Retail customers
    • To Upsell products to customers
    • Ensure customer feedback is fed to the appropriate people
    • Follow company procedures and standards
    • Use online system to update all information
    • Put all Parts into stock, front counters and onto displays
    • Put all needed Parts onto work stations of the Workshop for the days jobs
    • Order any parts needed
    • Exchange and Return any incorrect Parts
    • Telephone, Email and Customer based for queries and orders
    • Use systems such as Kerridge to load all information onto online systems
    • Upsell extra parts to customers - Trade and Retail
      Aftersales Advisor - Individual Requirements
    • Previous Parts and Service Experience
    • Warranty Experience - Desired
    • Organised
    • Methodical
    • Time Efficient

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