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    Resort Manager - London, United Kingdom - Bwalk

    Bwalk
    Bwalk London, United Kingdom

    1 week ago

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    Description
    Boardwalk provides Canadians with a quality, comfortable, home living experience. We operate 33,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.
    Boardwalk recognizes our Associates as our most valuable asset. We are proud to provide competitive wages, profit-sharing, and amazing benefits like flexible group medical and dental, fitness reimbursement, training and development, group RRSP matching, rental discounts, and more

    We pride ourselves in providing the best customer service and helping people find their perfect home.

    Customer Service is an integral part of our Company Values and we are looking for individuals who are passionate about the same.

    If you have previous customer service, sales, or property management experience, we'd love to hear from you
    Duties include scheduled office hours and on-call duties (excluding scheduled days off)
    Successful applicants must have a flexible schedule and be available to respond to all on-call needs outside of regular business hours

    On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.

    Ensure vacancy (minimized) and budget (meet or exceed on net operating income) are all realized for each site by effective resident service to potential and existing customers
    Lease and show suites
    Ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
    Ensure proper and accurate inventory management
    Touch-up painting as required
    2 years Customer Service Experience preferred
    Post-Secondary Education in related field
    Computer experience is required with web-based programs preferred
    Familiarity with computer tablets is an asset
    Strong commitment to providing excellent customer service
    Dedicated to building better communities for all our Customers and surrounding communities
    Excellent listening and telephone etiquette skills
    Strong planning and organizational skills coupled with ability to multi-task and prioritize
    Ability to learn quickly, adapt to change and be flexible in nature

    Boardwalk provides support in its recruitment processes to applicants with disabilities, including accommodation that takes into account an applicant's accessibility needs.

    Candidates requiring accommodation during the recruitment process are asked to contact Human Resources at .Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Post-offer/Pre-employment Physical Testing where applicable.

    ___________________________________________________________

    Ready to shape the future of our communities? Deeply rooted in family spirit and humility, Boardwalk's five core values of integrity, associates, teamwork, customer service and social responsibility are more than just words - they are a way of life.

    Coupled with our Golden Foundation of 'treat others as you would like to be treated,' 'be good,' 'love community' and 'have fun,' we believe in happiness and creating the most memorable experiences for both our Associates and Resident Members, continually looking for new and innovative ways to enhance and strengthen all our Boardwalk communities.

    As we continue to grow, we remain unwavering in our commitment to providing Resident Members with the best quality rental communities.

    This same commitment means Boardwalk is always seeking individuals who have a positive attitude, are energetic and passionate, self-driven, productive, have the capacity to deliver high-quality results and who believe in the power of teamwork.


    Diversity, Equity and Inclusion Commitment Statement
    Together, our communities strive to create and maintain working and learning environments that are inclusive, equitable and welcoming.

    We believe every Associate in our team enriches our diversity by exposing us to a broad range of values, customs and experience to better understand and engage with the world around us, identify challenges, so as to discover, design and deliver solutions together.

    Job Function Customer Care
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