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Quality Lead
2 days ago
StarRez London, United Kingdom**About us** · StarRez is on a transformational journey, with a loyal and passionate customer base we serve some of the most prestigious organizations in the world including Harvard University, Stanford University, National University of Singapore, University of London, Universit ...
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Quality Lead
4 days ago
Balfour Beatty London, United Kingdom**About the role** · SZC is ultimately owned by two shareholders, EDF and HMG. The shareholders hold their · investment in SZC through NNB Holdings Company (SZC) Limited. Over the course of the · current shareholding arrangements the shareholdings of the two shareholders will cha ...
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Quality & Improvement of Learning Lead
5 days ago
TEACHTECH SOLUTIONS LIMITED City of London, United KingdomQuality & Improvement of Learning Lead - Home-based & London - Permanent - £32,000-35,000k · Are you an experienced Apprenticeship and Skills professional with a passion for quality and curriculum? Do you have a genuine interest in working collectively toward team goals? · A role ...
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Phlebotomy Quality Lead
1 week ago
SYNLAB UK Basildon, United Kingdom**JOB SUMMARY** · We currently have an exciting opportunity for an experienced Band 5 Quality Lead in Phlebotomy. The Phlebotomy Quality Lead will foster a quality culture and will lead on education, maintenance and development of the Quality Management System within phlebotomy s ...
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Phlebotomy Quality Lead
1 week ago
iPP Analytics Limited Basildon, United KingdomTo support the Phlebotomy Management team & Pathology Quality Manager in the investigation of any incidents, complaints etc. To investigate, root cause analyses and report on patient complaints and incidents. To create a comprehensive annual audit schedule covering all aspects of ...
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Quality Assurance Lead Officer
3 days ago
Royal Borough of Greenwich Woolwich Riverside, United KingdomRoyal Greenwich Integrated Commissioning are recruiting for a Quality Assurance Lead Officer to join our Health and Adult Services workforce for the portfolio areas of Early Help / ICES / ATEC. · Join us to support a new vision for Health and Adults Services. · Royal Borough of G ...
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Quality Improvement Lead
1 week ago
MLC Partners London, United Kingdom**Quality Improvement Lead - Social Care** · Location: Remote with occasional travel to UK based sites · Rate: £ per day (Outside IR35) · Duration: 6-12 months (potential to go permanent) · Start date: March 2023 · MLC Partners are delighted to be partnering with a well-establish ...
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Data Quality Lead
2 days ago
Beazley London, United Kingdom**Job Title**: Data Quality Lead · **Division**:Beazley Shared Services - Data · **Reports To**: Head of Data Value Management · **Key Relationships**: Customers of Data Value Management products and services, Group CDO, Data Leadership Team, Data Owners, Data Stewards, Platform ...
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Data Quality Lead
2 days ago
Sanderson Recruitment Plc London, United Kingdom**Data Quality Lead - £60k · - £70k** · **London · - Hybrid Working Model** · **Benefits include**: Bonus, 10% non-contributory Pension, 28 days annual leave, Bupa & much more · Are you looking to move into a strategy focused role? · Leading business is looking to recruit a Data ...
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Project Quality Lead
1 week ago
Worley London, United Kingdom**Project Quality Lead** · **-** · **LON02XR** · **Company***: Worley · **Primary Location***: GBR-GL-London · **Other Locations***: GBR-SWE-Bristol, GBR-AC-Aberdeen, GBR-WY-Leeds, GBR-GC-Glasgow, GBR-NWE-Manchester, GBR-SOT-Stockton, GBR-LIN-Grimsby · **Job***: Quality Assurance ...
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Quality and Compliance Lead
1 week ago
Sodexo London, United KingdomJob Introduction · The Quality and Compliance Lead makes a meaningful contribution towards enhancing quality of life for the Clients of TGCG, by keeping the service safe and ensuring the highest possible standards of quality and compliance. If you're looking for a role in a secto ...
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Quality Improvement Lead
1 day ago
Bromley Healthcare Orpington, United KingdomQuality Improvement Lead - Band 8b · (to be confirmed at job evaluation panel) · £61,341 - £70,439 Inc HCAS per annum pro rata · The Quality Improvement Lead is a key member of the Safer Care team reporting to the Chief Nurse. They will lead on the delivery of Bromley Healthcare' ...
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Data Quality Lead
1 day ago
Avencia London, United Kingdom**About us** · Avencia Consulting are a Recruitment Process Outsourcing (RPO) company who provide a recruitment service to our client Beazley. · This role is flexible on location - based in either London or Birmingham. · Beazley is a specialist insurance company with over 30 year ...
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Quality Management Leads
4 days ago
EDF Limited London, United Kingdom**Sizewell C. The power of good for Britain.**: · Location: London (hybrid working arrangements). · Employment type: Permanent full-time/ part-time. · Employment basis: The role is expected to be a full · - time position however we are open to discussing a more flexible or part · ...
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Quality Assurance Lead
4 days ago
Epic Games London, United Kingdom**Department** · Quality Assurance & Test · **Location** · London · England, United Kingdom · **Product** · Fortnite · **Company** · Epic Games · **Requisition ID** · R24588 · WHAT MAKES US EPIC? · At the core of Epic's success are talented, passionate people. Epic prides itself ...
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Quality Assurance Lead
1 week ago
Landytech London, United KingdomYou h · **Landytech** is on a mission to revolutionize the way that investment managers, asset owners and their advisors access asset information. Powered by Sesame, an industry-leading investment reporting platform, we are helping clients in over 15 countries make informed inves ...
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Quality Management Leads
2 days ago
EDF Limited London, United Kingdom**Sizewell C. The power of good for Britain.**: · Location: London (hybrid working arrangements). · Employment type: Permanent full-time/ part-time. · Employment basis: The role is expected to be a full · - time position however we are open to discussing a more flexible or part · ...
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Clinical Quality Lead
2 days ago
MOA Benchmarking London, United Kingdom**About the Company**: · MOA Benchmarking, a leading Quality and Compliance Management SaaS solution, empowers adult social care providers to meet the CQC single assessment framework and enhance client outcomes through data insights. As a subsidiary of MOA Benchmarking headquarte ...
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Quality Governance Lead
2 days ago
NHS England London, United KingdomThe role sits within a national regulatory body (NHS England) and as such the postholder will need to demonstrate the ability to understand and operate within this environment. · In April 2023, NHS England, NHS Digital, and Health Education England merged to create a new, single ...
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Complaints and Quality Lead
1 week ago
Currys London, United Kingdom**Complaints and Quality Lead**: · **London (Hybrid Working)** · Fixed Term Contract - 9 Months · Full-time · Grade 3 · We're iD Mobile, the UK's fastest growing post-pay mobile (MVNO) network ever. We launched in 2015, and already have over 1 million customers. We offer everythi ...
Training & Quality Lead - Romford, Greater London, United Kingdom - HCLTech
Description
Job Description Key tasks and responsibilitiesOversee achievement of individual and team targets in line with agreed and regularly reviewed standards.
In line with agreed standards, oversee achievement of individual and team quality targets, including regular reviews and spot checking of calls to assess quality and training needs
Manage and resource plan to achieve SLAs and agreed team targets
Motivate, encourage, inspire and lead from the front
Provide constructive feedback to team members, identify training needs and oversee training and development plans utilizing outputs of direct call listening and other sources such as IQA, breaches, incidents and complaints root cause analysis.
Display excellent communication skills both verbal and writtenFacilitating team meetings,workshops and walkthroughs with colleagues and management
Have proven analytical and investigative skills, together with a problem solving proactive approach to regulatory, process and procedural changes
Support, manage and implement the delivery of change related to project, regulatory and client requirements in line with the required timelines.
Demonstrate flexibility to adapt to changing practices and work prioritiesSee the wider picture and continually maintain a holistic approach to complaint handling
Ensure all policy fraud control points are adhered to prevent the fraudulent transactions against policies
Ensure that data security precautions are maintained to prevent the possibility of Identity Theft by conducting regular sweeps of desks, locked cupboards, waste bins and locked PCs.
Experience:1-3 Years in Life and Pensions
1-3 Recent Contact Centre Experience