Customer Service Advisor - Stroud, United Kingdom - Brook Street UK

Brook Street UK Stroud, United Kingdom

1 week ago

Full time Customer Service / Support

Description

Fantastic opportunity to join a well-established company within the environmental industry as a customer service advisor Are you passionate about ensuring a fantastic service to customers and are an experienced advisor? If so we would love to hear from you

£28,000 per annum
Monday to Friday Office based)
The Chapel, Brimscombe Port, Brimscombe, GL5 2QG.

Main Duties;

Making outbound calls to existing customers to take their cooking oil orders and book in waste collections for used cooking oil.
Building strong and lasting relationships with your assigned customers and ensuring their satisfaction and loyalty and retention.
Interacting with the telesales and field sales teams who prospect new customers, taking ownership of those new customers and onboarding them correctly.
Handling inbound calls from customers who have queries, complaints, or feedback about our products and services.
Monitoring sales email, web enquiries, and social media messages and responding to them in a timely and professional manner.
Interacting with depot managers and staff to coordinate deliveries, collections, and stock levels.
Updating customer records and order details on our CRM system to ensure prompt service and accurate invoicing.

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