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    quality assurance and risk officer - United Kingdom - Aptia Group

    Aptia Group
    Aptia Group United Kingdom

    1 week ago

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    Description

    Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

    In an underserved market, with huge potential for growth, Aptia will serve 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

    Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

    If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

    The Quality Manager within the Quality Assurance and Audit Team has responsibility for ensuring that quality is central to all operational delivery activities.

    You will work with a small team (4-5) to continually review quality throughout the Pension Administration business via targeted quality audits and act as part of the first line of defence for the Pensions Administration business.

    You will work alongside the Risk and Compliance function to ensure a robust control environment established.

    This role is a hybrid position where you will work from any of our Aptia offices, as well as from your home address.

    Working as part of the Quality Assurance and Audit function to embed a culture of continuous improvement in every aspect of our Administration processes.

    Carrying out regular internal audits relating to the quality of administration within location, team, client, specialism, process, activity or event.

    Assisting the Leader with the production for the Leadership Team, a monthly review of quality measures plus a review of completed audits in the period, highlighting areas of concern.

    Working with the team to develop a culture of continuous improvement in quality of process, output and individual competency within the business.

    Pensions Industry experience.
    Experience in Pensions Management and its challenge for employers, members, trustees and clients.
    Audit, review and quality experience including audit report writing.
    Detailed knowledge of technical administration activities.

    Aptia is committed to celebrating the diversity of its employees and are proud to be an Equal Opportunities employer.

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