Account Director - London, United Kingdom - Bravura Solutions

Bravura Solutions London, United Kingdom

Found in: Jooble UK O C2 - 3 days ago

Description

At Bravura Solutions, collaboration, diversity and excellence matter. We value your ideas, giving you room to be curious and innovate in an exciting, faced-paced and flexible environment. Collaborate, learn and grow alongside some of the most experienced people in the industry and influence how we help power the world's financial institutions for today and tomorrow.

As a market leader and ASX listed company, we are a trusted partner to over 350 leading financial services clients. We invest significantly in our technology hubs and innovation labs, which inspire and drive our creative, future-focused mindset. We take pride in developing cutting-edge technology solutions that support our clients to achieve financial security and prosperity for their customers.

Responsible for

The successful candidate will oversee all aspects of our relationship with existing clients. The Account Management team are responsible for strengthening relationships, driving new business opportunities, leading commercial and contractual discussions and overseeing the smooth running of the account.The Account Director is responsible for the success of a portfolio of clients and will provide oversight of the Account Manager activities and be responsible for portfolio P&L performance.

Main Activities

· A robust understanding the client business case and product strategy.

· Representing client objectives and ambitions to operations and product teams.

· Supporting clients on topics that fall outside of project, support and training.

· Documenting the client organisation including stakeholder relationships, core technologies, budget periods and business drivers etc.

· Co-ordinating responses to ad-hoc client requests for information.

· Ensuring contractual and commercial cover is in place for all clients within a portfolio.

· Advising and overseeing SOW/CR approval on behalf of project and support teams.

· Advising and leading day-to-day commercial and contractual discussions.

· Owning renewals and amendments to the Agreements, as required.

· Leading client commercial negotiations for new contracts.

· Assisting with the resolution of commercial queries that arise during complex implementation projects.

· Establishing and building distinct relationships from project and support teams.

· Monitoring key relationships and engagement within a portfolio.

· Establishing and developing senior and C-suite relationships within Bravura's client organisations to establish a trusted partner status.

· Representing the client internally to Bravura to feed into Bravura's product strategy and identify opportunities for improvement across Operations.

· Ensuring effective governance is in place for each client portfolio.

· Leading internal governance meetings to manage the account.

· Overseeing resolution of actions arising from governance forums.

· Co-ordinating internal and client facing governance forums to monitor the relationship and service provision.

· Senior escalation point for clients to resolve critical issues.

· Monitoring progress against budgets and forecasts to maintain financial control and identifying opportunities to improve financial position of the account.

· Overseeing actions to optimise the relationship from a margin and revenue perspective.

· Overall responsibility for the P&L of a client portfolio.

· Maintaining client specific strategic roadmaps with a 2-3 year time horizon, across the portfolio

· Engaging with clients and internal Bravura sales/propositions to proactively explore business development opportunities.

· Co-ordinating input into external sales across Global Operations.

· Providing updates to client to ensure they understand the breadth of Bravura's product and service capabilities.

· Leading teams to deliver proposals and pitches for new business working closely with our existing clients.

· Able to build exceptional relationships with customers, colleagues and clients

· Superior communication and presentation skills

· Strong and proven negotiating and commercial skills

· Can identify and develop business opportunities

· Can work effectively under pressure and to tight deadlines

Qualifications and Experience

· Business development and sales/Account Management experience, preferably in Financial Services or FinTech

· Strong commercial acumen, having managed key client accounts or portfolios generating in excess of £5mil revenue per annum

· Understanding of the enterprise software market

· Understanding of the systems development life cycle

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Account Director - London, United Kingdom - Bravura Solutions

Description

Qualifications and Experience