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    French Collection Administrator - Birmingham, United Kingdom - FIS Global

    FIS Global
    FIS Global Birmingham, United Kingdom

    2 weeks ago

    Default job background
    OTHER
    Description

    Position Type :

    Part time

    Type Of Hire :

    Experienced (relevant combo of work and education)

    Education Desired :

    Associate's Degree

    Travel Percentage :

    0%

    Are you curious, motivated, and forward-thinking? At Worldpay, you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

    Hybrid Working: Working Pattern 20 hours per week, Monday to Friday 4 hours per day from Monday to Friday. Office and home based working.

    What you will be doing:

    We are looking or a French speaking team Administrator to supporting our French speaking collections team. The collections team collects money in a call centre environment through inbound and outbound calls. As the team administrator you will be responsible for managing the team inbox replying to all correspondence, complaints and queries both from internal and external sources. You will also manage the sorting and processing of letters and faxes in a professional and timely manner. You will maintain a database ensuring all customer data and personal data are accurate.

    addressing queries, in a timely manner.

    Key Responsibilities:

    • Sorting, processing and replying to all correspondence (letters, faxes, emails) received by French Collections in a professional and timely manner.
    • Supports the Collections team and management where necessary.
    • Updates customer's contact and account information during each contact.
    • Works with other internal departments including customer service, client services, accounting and legal.
    • Supports the Collections team and management where necessary.
    • Contacts with outside companies, e.g., agent banks, attorneys, credit counseling agents, the police as needed.
    • Adheres to all departmental procedures and FDCPA (Fair Debt Collection Practices Act) as well as CNIL regulations.
    • When unable to resolve the problem in a reasonable amount of time, will escalate to the appropriate resource.
    • Other related duties assigned as needed.

    What you bring:

    • Excellent verbal and written communication skills in FRENCH.
    • Excellent customer service.
    • Ability to navigate a data entry system or other relevant applications.
    • Working knowledge of collection laws, bankruptcy requirements and guidelines.
    • Excellent customer service.
    • Excellent verbal and written communication skills in FRENCH.
    • Ability to calculate figures and amounts such as discounts, proportions and percentages.
    • Ability to make decisions within specified parameters.
    • Ability to work effectively with multiple tasks and situations.
    • Ability to work productively in a high transaction volume environment.
    • Ability to work both independently and in a team environment.

    What we offer you:

    • A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
    • A modern, international work environment and a dedicated and motivated team
    • A broad range of professional education and personal development possibilities – Worldpay is your final career step
    • A variety of career development tools, resources and opportunities

    Please Note: You must be able to accommodate a flexible work schedule including UK Bank holidays.

    Privacy Statement

    FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

    Sourcing Model

    Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

    #pridepass

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