- Collection of overdue accounts as agreed with the Collections Supervisor/Manager.
- Correspond daily with customers both verbally and in writing.
- Advise and regularly update relevant staff of any significant collections case and its progress.
- Reschedule customer agreements when appropriate and agreed.
- Liaise with insurance companies, repossession agents, legal representation, Insolvency Practitioners and other members of the CBAFL team.
- Ensure that all Governance and Compliance requirements are adhered to and all reporting and reviewing activities required by the Regulatory Bodies are carried out to the standards required.
- You have good telephone manner.
- You have excellent verbal, written and interpersonal skills with a strong customer service focus.
- You have the ability to adapt working styles depending on customers and situations.
- You'll have a proactive mindset and strong initiative.
- You are highly numerate with a strong analytical ability.
- Have prior experience in a collections environment.
- Have experience in an asset finance or financial services environment.
- Have experience of using Alfa software.
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Collections Administrator - Burton upon Trent, United Kingdom - Close Brothers Group
Description
OVERALL SUMMARY
At Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.
Join the Close Brothers Asset Finance & Leasing (CBAFL) team where you will be responsible for assisting with the management and collection of arrears cases. You will be trained on the current system and your collection skills will be developed to ensure they achieve the results required to succeed.
RESPONSIBILITIES
WE WOULD LOVE TO HEAR FROM YOU IF:
IT IS NOT ESSENTIAL BUT IT WOULD BE GREAT IF YOU:
We are an inclusive organisation and committed to ensuring our recruitment process is as accessible as possible to everyone. We will make adjustments for people who have a disability or long-term condition. If you need the job description or application form in an alternative format or would like to discuss the recruitment process with us, please email us at or request a call back.
ABOUT US
Close Brothers is a leading UK merchant banking group providing lending, deposit taking, wealth management services and securities trading. At Close Brothers we provide financial support and advice to small businesses and individuals in the UK. Our purpose is to help the people and businesses of Britain thrive over the long term.
