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    Account Technical Manager - London, United Kingdom - Alibaba Cloud

    Alibaba Cloud
    Alibaba Cloud London, United Kingdom

    1 week ago

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    Description

    As a Technical Account Manager (TAM), you will serve as a pivotal customer service interface, dedicated to ensuring the stability and growth of our clients' cloud-business operations.

    Ensure the stability and security of customer cloud platforms through comprehensive risk governance, timely product updates, upgrades, and efficient emergency fault response.


    • Optimize cloud resources and performance, enhancing cloud operational efficiency and customer satisfaction.
    • Advocate for continuous product operation improvements, simplifying cloud management and empowering customers with sustainable cloud platform maintenance capabilities.

    Cloud Migration Support:

    • Guide customers through their cloud migration journey, leveraging our expertise in application and big data architecture, database localization, performance tuning, data governance, and platform construction.
    • Develop and refine system architectures, ensuring business continuity, disaster recovery capabilities, system monitoring, and regular recovery drills for optimal stability and reliability.
    • Adopt intelligent monitoring and alerting to boost business efficiency and user experience.

    Provide end-to-end cloud technology support, including cost optimization, maturity assessments, compliance, security enhancements, and consulting services to fortify customers' cloud operations.


    Expert Services:

    • Deliver best practices, solution consulting, and services tailored to Alibaba Cloud's intelligent products.
    • Assist customers in enhancing their cloud product operations and usage proficiency, supporting successful cloud migrations with effective tools and strategies.

    Over 5 years of experience in solution development, architectural design, server-side development, and operational tasks for large-scale internet or financial applications or within enterprise groups.


    • Solid technical expertise in largescale application development or operations with cloud product foundations.
    • Proficiency in technical domains such as cloudnative technologies, big data, databases, networking, middleware, and the architecture of main business line products.
    • Ability to recognize customer categories and maintain tailored communication and problem resolution strategies, ensuring satisfaction at all levels, including senior management.
    • Strong operational management skills, focusing on system optimization to maximize cloud platform stability and efficiency.
    • Competence in coordinating both internal and external stakeholders, managing customer or complex internal projects, adhering to SLAs, and achieving high satisfaction.
    • With a dynamic serviceoriented mindset, you're committed to seeing customer issues through to resolution. If you have a blend of technical proficiency, customerfacing experience, and the drive to deliver exceptional solutions, we want you on our team.
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