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Milton Keynes

    Client Planning Advisor - Milton Keynes, United Kingdom - BSI

    BSI
    BSI Milton Keynes, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Full time
    Description

    Great that you're thinking about a career with BSI

    Due to growth, we are looking to recruit a Client Planning Advisor to join our existing Planning team based in Milton Keynes on a full-time and permanent basis.

    About the role

    In your role as a Client Planning Advisor you will provide invaluable customer service and administrative support to both our clients and colleagues. Utilising all available planning resources, you will be responsible for scheduling client appointments across the United Kingdom.

    Additional responsibilities include:

  • Liaise with both external clients and internal colleagues via telephone and email
  • Scheduling client appointments utilising all available planning tools
  • Providing short- and long-term planning solutions to ensure monthly delivery and relevant KPI targets are met
  • Ensuring all administrative tasks associated bookings are processed in a timely and accurate manner
  • Negotiating with clients in relation to diary moves to minimise the number of changes necessary
  • Resolving customer dissatisfaction through feedback received via the customer survey process
  • Identify opportunities to grow the business through communicating relevant products and services to existing customers
  • Handling inbound and outbound calls in an effective and efficient manner

    • To be successful in the role, you should possess the following:

  • Previous experience in a planning and/or scheduling role
  • Excellent telephony manner with ability to effectively communicate at all levels
  • The ability to interpret geographical knowledge to support cost effective booking of client visits
  • Ability to manage and negotiate conflicting situations on the telephone
  • High level of accuracy and attention to detail
  • Target focused and driven to achieve team results

    • Our Benefits
    We offer a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

    D&I Policy

    BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organisation all while having fun doing great work. BSI is a community where everyone can thrive.

    If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner.

    #LI-SC1

    Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.

    BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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