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    Customer Advisor - Edinburgh, United Kingdom - Trip

    Trip
    Trip Edinburgh, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Job Description

    About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, , Ctrip, Skyscanner, and Qunar.Across its platforms, We have four Customer Service Centres for , Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the worlds leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveler.
    Introduction This position is under , Ride-Hailing Business Department., and is responsible for the airport transfer business. Location: Los Angeles, Hybrid In this role, youll get to
  • To develop procurement strategies that are inventive and margin-contributing and screen reliable and competitive vendors in Locals.
  • To build and maintain vendor relationships and secure advantageous terms, competitive and stable supply, and acquire campaigns from vendors based on data forecast and analysis.
  • To assist and push the launch of vendor resources and campaigns, including but not limited to the relevant communication on possible training, campaign requirements, and system configuration that may be involved in the process.
  • To handle escalated complaints from the service team: work closely with the customer service department to handle or provide assistance on escalated complaints. Capable of drawing inferences from one instance, summarizing specific cases, and output service improvement plans.
    • What You'll Need to Succeed
  • Bachelor's degree or above, fluent in English & Mandarin
  • Valid working authorization in the (no sponsorship)
  • Both oral and written Strong sense of responsibility, good communication skills
  • A minimum of 3 years of working experience in a position within the transportation industry
  • Experience in operating airport transfer business prefer
  • Strong logical thinking capability and data analysis capability, good learning ability, and resource integration ability

    • What We Provide

    The annual base range for this position is $65,000 - $120,000. The range top could be higher if the performance is above target. With employees' ongoing, demonstrated, and sustained performance in the role, there is potential to increase further. The offering salary for this role will vary based on the comprehensive competency assessment after the screening and interview sessions. Multiple factors, including a candidates qualifications, skills, competencies, experiences, and locations will be considered. Pay ranges may be modified in the future.

  • Medical, Dental, and Vision plans
  • 401(k) and company match
  • Public Holidays
  • Sick Leave
  • Paid Time Off
    • Why We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respects team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At , you can define your trip by setting a goal and celebrate your success by recognizing the progress you have made.Whats more?
  • Our rapid business growth globally offers abundant career opportunities atvarious levels and in multiple functions
  • Internal transfer is encouraged, and the global job rotation program enables you to pursue a global career path and make a global impact
  • We provide learning opportunities to further your career in areas of leadership capability, soft skills, and professional expertise.
  • We encourage flexible work arrangement
  • Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
    • Find out more job opportunities at Have a good trip, and see you soon
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