Jobs

    Customer Service Manager - Manchester, United Kingdom - Spectrum Brands (UK) Limited

    Spectrum Brands (UK) Limited
    Spectrum Brands (UK) Limited Manchester, United Kingdom

    1 week ago

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    Description

    Join Our Team as a Customer Service & Logistics Team LeaderAre you ready to take the lead in shaping the future of consumer goods logistics? Spectrum Brands UK, home to iconic brands like Russell Hobbs and Remington, is seeking a dynamic individual to join our team as a Customer Service & Logistics Team Leader in our Appliances division.

    At Spectrum Brands UK, we're not just about products; As a leader in the industry, we serve a diverse clientele and pride ourselves on delivering top-quality products to households across the UK.

    The RoleAs the Customer Service & Logistics Team Leader, you'll play a pivotal role in ensuring seamless operations and exceeding customer expectations.

    Manage holidays, workload planning, and ensure smooth day-to-day operations for E-commerce customers.
    Monitor and optimise Operational Performance metrics, resolve chargebacks, and implement corrective actions.
    Produce E-commerce KPI reports for designated customers and monitor delivery performance.
    Strong B2B experience, coupled with expertise in order processing and delivery logistics.
    Proficiency in Microsoft Excel and a knack for navigating IT systems.
    Proactive mindset, with a passion for problem-solving and driving positive change.
    Experience in FMCG and familiarity with Amazon Vendor Central are a plus.
    Come be a part of something extraordinary at Spectrum Brands UKBenefits25 days holiday + Bank holidays Company Pension Annual BonusLife AssuranceHealthcare planColleague discountHybrid working (3 days on site, 2 days WFH)


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