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    Hospitality Manager - Watford, United Kingdom - Topgolf

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    Full time
    Description
    JOB DESCRIPTION

    Job Responsibilities

  • Schedule, lead, and manage a team of Bayhosts, providing guidance, training, and performance evaluations.
  • Oversee the day-to-day operations of the venue, ensuring cleanliness, organization, and efficient service.
  • Monitor and maintain appropriate inventory levels for supplies and equipment.
  • Collaborate with other departments to coordinate guest reservations and bay assignments.
  • Handle guest inquiries, concerns, and feedback, resolving issues promptly and professionally.
  • Implement and enforce company policies and procedures to uphold service standards.
  • Train Bayhosts in safety protocols and ensure adherence to safety and health regulations.
  • Continuously improve the guest experience through innovative ideas and process enhancements.
  • Critical Skills & Experience Requirements

  • Prior experience in a hospitality or guest service role.
  • Strong leadership and team management skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work in a fast-paced environment and adapt to changing demands.
  • Attention to detail and a commitment to delivering outstanding guest service.
  • Knowledge of safety regulations and protocols.
  • Experience with point-of-sale (POS) systems is a plus.
  • In return we offer

  • 33 days leave (inclusive of bank holidays)
  • Flexible working hours
  • Continuous professional development in a fast-growing company
  • Food and Beverage discounts
  • Discounted use of Topgolf, extending to friends and family
  • Salary Range £25,820- £27,820+ up to 10% bonus
  • You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation'.As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.


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