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Digital Manager
Found in: Appcast UK C C2 - 10 hours ago
Murphy England, United KingdomDigital Manager – Nationwide · Would you like to join one of the UK's Best Big Companies as awarded by Best Companies? Murphy are currently recruiting for a Senior Digital Engineer to join our Infrastructure business unit in the Engineering Function. You will support the develop ...
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Digital Manager
Found in: Ziprecruiter UK C2 - 1 day ago
BlueZebra London, United KingdomJob Description · In detail · This is a special opportunity for a brilliant candidate to join the Digital team as a Digital Manager. · The successful candidate will be directly responsible for brief responses, campaign implementation and planning & buying across a range of channe ...
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Digital Manager
Found in: Appcast UK C C2 - 6 days ago
Goodstuff Communications London, United KingdomIn detail · This is a special opportunity for a brilliant candidate to join the Digital team as a Digital Manager. · The successful candidate will be directly responsible for brief responses, campaign implementation and planning & buying across a range of channels, in addition to ...
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Digital Manager
Found in: Ziprecruiter UK C2 - 2 days ago
Ambition London, United KingdomJob Description · Are you looking for a Digital Manager role within a top global law firm? Ambition is now accepting candidates on behalf of a magic circle law firm for a Digital Manager 9-month FTC role. This is an exciting new technology project with the objective of getting us ...
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Digital Manager
Found in: Jooble UK O C2 - 1 day ago
Yolk Recruitment Ltd United KingdomDigital & User Experience Manager (Welsh & English Speaking) · Adnodd is a new company created by Welsh Government to secure easy access for all learners and teachers to innovative, high-quality, and bilingual resources that will enrich their experience of the Curriculum for Wale ...
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Digital Manager
Found in: Jooble UK O C2 - 1 day ago
Tradeteq London, United KingdomWe're proud of our marketplace for private debt and real assets, our workflow automation, and our Securitisation as a Service. · Tradeteq uses the power of technology to deliver products that help asset sellers and investors make better decisions, work smarter, and be more effic ...
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Digital Manager
Found in: Jooble UK O L C2 - 1 day ago
BlueZebra London, United KingdomIn detail This is a special opportunity for a brilliant candidate to join the Digital team as a Digital Manager.The successful candidate will be directly responsible for brief responses, campaign implementation and planning & buying across a range of channels, in addition to the ...
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Digital Manager
Found in: Jooble UK O L C2 - 11 minutes ago
Murphy England, United KingdomDigital Manager – Nationwide Would you like to join one of the UK's Best Big Companies as awarded by Best Companies? Murphy are currently recruiting for a Senior Digital Engineer to join our Infrastructure business unit in the Engineering Function. You will support the developmen ...
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Digital Managers
Found in: Jooble UK O C2 - 5 days ago
Blu Digital London, United KingdomOur client, a leading FMCG, is looking for a strong Digital Manager with product ownership experience, to join their team in their Surrey office. · The role is based up to 3 days a week in the office with 2 days working from home. It is paying between £40k to £50k depending on e ...
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Manager, Digital
Found in: Jooble UK O C2 - 3 days ago
Aon Corporation London, United KingdomManager, Digital Forensics & Incident Response (DFIR) · Are you a Cyber Security professional with experience in Digital Forensic and Incident response? This is a hybrid role, meaning the flexibility to work from home and in our London office. · As an organisation, we are united ...
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Digital Manager
Found in: Click to Hired UK C2 - 1 day ago
Cedar City of London, United Kingdom Permanent, Full timeCedar Recruitment are looking for a Digital Manager to join a fast-growing FS business based in London. The aim of the role is to drive new business to improve company growth. The role will be reporting into the Commercial Operations Director. The position offers hybrid working ( ...
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Manager, Digital
Found in: Jooble UK O C2 - 3 days ago
Netflix London, United KingdomJob Description: · The Manager, Virtual Production – UK & EMEA will be responsible for managing Studio & Production engagements early in development (pre-green light) through production, across a slate of episodic series and features that are inclusive of transmedia content oppo ...
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Digital Manager
Found in: Talent UK C2 - 4 days ago
RAF Benevolent Fund London, United KingdomDigital Manager · Permanent, Full Time · Circa £48,000 plus competitive benefits · · Do you want to make a difference? · The RAF Benevolent Fund is the leading welfare charity for the RAF. Every year we make a real difference to the 40,000 plus people who benefit from our se ...
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Digital Account Manager
Found in: SonicJobs Direct Apply UK - 2 days ago
CV Screen Ltd High Wycombe, United KingdomAn experienced Digital Account Manager with an agency background is required by a successful international B2B Marketing Agency. This position will drive successful client account relationships, plan of a range of creative content, digital campaign projects, and much more. This r ...
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Digital Marketing Manager
Found in: Appcast UK C C2 - 4 days ago
Liberty. Greater London, United KingdomWe are looking for a strategic, highly results-driven and analytically savvy Digital Marketing Manager to join our dynamic team. Reporting to the Head of Digital Marketing & CRM, this role is instrumental in optimising the performance of Liberty's multi-million pound budget acros ...
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Digital Product Manager
Found in: Appcast UK C C2 - 1 day ago
Telfer Partners London, United KingdomAn esteemed academic and professional publisher is seeking a skilled Digital Product Manager to join their Product Innovation team. This role involves spearheading the migration and development of the client's platform for the professional (Legal and Tax) market. Key responsibili ...
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Digital Marketing Manager
Found in: Ziprecruiter UK C2 - 2 days ago
Fella and Jones Greater London, United KingdomJob Description · Senior Digital Marketing Manager- High growth lifestyle brand · London · Up to £65,000-£75,000 Generous Package/ Hybrid working · Fella & Jones has partnered with this growing lifestyle Brand in their exciting search for a Senior Digital Marketing Manager to jo ...
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Digital Learning Manager
Found in: Ziprecruiter UK C2 - 4 days ago
Instinct Resourcing London, United KingdomJob Description · Digital Learning Manager · Permanent · £40,000 - £44,000 per annum · Hybrid: London (2 days a week on site, 3 remote) · Instinct is working with an esteemed education provider dedicated to supporting professionals working in a specialist sector with high quali ...
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Digital and Ecommerce Manager
Found in: Ziprecruiter UK C2 - 4 days ago
Harnham London, United KingdomJob Description · Digital and E-commerce Manager · £60,000 – £65,000 + Benefits · 2/3 days a week in London Bridge · The Company · A leading accommodation company is going through a huge digital transformation, looking at targeting their customers to increase revenue and incre ...
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Digital Portfolio Manager
Found in: Ziprecruiter UK C2 - 4 days ago
JNC Recruitment Limited London, United KingdomJob Description · Digital Portfolio Manager – London - £100-115k · One of our key clients, an established multinational professional services company, is actively recruiting for a Digital Portfolio Manager to join them on a permanent basis. · The role will be responsible for ove ...
Customer Success Manager, Digital - London, United Kingdom - Digital Realty
Description
We are looking for a Junior Customer Success Manager to support the end-to-end holistic delivery of the post-sales operational service for our customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture.
The focus is to ensure the delivery of excellent customer experience and SLA performance and to build stronger relationships, increasing each party's understanding of the other and continuously improving the customers' operational experience.
To support the end-to-end holistic delivery of the post-sales operational service for our customers, across our internal functions, processes, and people to enable effective and seamless service excellence with customer success at the heart of our culture leads and to oversee the Customer Success Management function and team and has full people management responsibility for the team members.
Be accountable for developing and maintaining Customer Success relationships with other internal teams to ensure that all teams deliver on the operational elements of our contractual commitments with customers.
Ensures an Account Knowledge Management System (AKMS) is maintained as a central repository of the data, information, and knowledge needed to manage the lifecycle of services to Customers.
Identifies risks to Operational SLA and ensures awareness within the Operational organisation at a Country and Group level.Monitors outstanding Incidents and problems so that countermeasures may be introduced if service levels are likely to be breached.
Monitors SLAs compliance and where necessary, identify actions to ensure the agreed Service Levels are maintained.Ensures customer (online and face-to-face) Service Review Meetings are performed including reporting, SLA management/monitoring, and validating SLA breaches based on contractual obligations and appropriate evidence.
Facilitates identification of opportunities for service improvement, based on the results of service reviews and process evaluations, agreeing on these with the Operations Management Team and where necessary driving change(s) to implement improvements.
Manages service delivery-related customer escalations and complaints including their recording, management, escalation, and resolution (including claims processing).Works closely with other Operation Functions like Service Planning, Service Design, Implementation Services, and Service Security as well as with other departments.
Preferred work experience in customer-facing and/or service management environment in a service company, for example utility, data centre, IT, or telecommunications company.
ITIL qualifications and experience are preferred.Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.
PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.
Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.
To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.