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High Wycombe

    Office Manager - High Wycombe, Buckinghamshire, United Kingdom - Tutors & Exams

    Tutors & Exams
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    Description
    Are you an experienced Examinations Manager or a very well-organised and experienced Administration / Office Manager?
    Do you have good computer skills and a passion for delivering great Customer Service?
    We are the Leading Independent Assessment Centre in the UK, offering access to a wide range of assessments that are normally out of reach to Private and Home Educated Candidates in a safe, calm and welcoming environment in our centres located across the UK


    Working hours:
    8:30 - 4:30 Mon - Fri (flexible during exam times) full time.

    Administering and organising public assessments, on behalf of Private Candidates, in line with current Awarding Organisation rules and national regulations.


    • Prioritising workloads whilst delivering excellent customer service to candidates via email and telephone
    • Proactively seek feedback and resolve customers complaints at first point of contact
    • Have a presence within the local neighbourhood to promote our service and source alternative venues for hosting large volumes of exams on our busiest days
    • Ad hoc duties as and when required by the business
    This will involve a high level of customer focus and planning skills.
    A sound knowledge of Microsoft Office Packages and MIS systems is highly desirable.

    • Excellent customer service skills, face to face, via email and telephone
    • 20 days annual leave plus public holidays (Additional annual leave entitlement awarded for yearly service up to a maximum of 28 days + public holidays),
    • Continuous training available for personal development,
    • The opportunity to join the company pension scheme,
    • Private healthcare available to all employees upon completion of probationary period,
    • Staff discounts programme available to all employees

    in addition to you applying for an enhanced DBS Certificate should you not already hold a suitable certificate registered on the DBS Update Service.

    Tutors & Exams are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships #J-18808-Ljbffr

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