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    Training & Education Advisor - London, United Kingdom - Arbor Education

    Arbor Education
    Arbor Education London, United Kingdom

    3 weeks ago

    Default job background
    £30,000 - £32,000
    Description

    Location:
    Remote

    At Arbor, we're on a mission to transform the way schools work for the better.
    Heavy workloads, constant change, admin pressure on teachers and staff at every level... sometimes it feels like this is just part and parcel of school life today. And it starts by giving everyone the right tools and technology for the job.

    We're building a platform and products we believe in - as well as a strong, diverse team of experienced specialists, ex-teachers and Edtech engineers passionate about making a difference to the sector.

    Ultimately, we're here to help make our schools and trusts stress a little less, and focus on what matters most - improving the lives of teachers and outcomes of students everywhere.

    We are looking for a friendly and engaging Customer Education Specialist to join our Customer Education team and help us provide expert guidance and support to educational institutions in optimising, using, and finding value from Arbor MIS.

    The breadth of your role includes training and consulting with schools, but also supporting a range of managed services including troubleshooting issues, conducting system audits, and collaborating with stakeholders to drive efficiency and improve educational outcomes.

    Deliver online and in-person training
    Using professional knowledge, design and deliver services to schools, MATs and partners

    Ability to pitch training and consultancy appropriately to users and partners and deliver this in a concise way which is understood by the recipients, allowing a range of users to become confident in their required areas of the system as they start their Arbor Journey.

    Having an in-depth understanding of Arbor's functionality, features, best practice and being able to articulate these to customers to help them get the most out of their use of Arbor.

    Delivery of managed services for schools and partners including (but not limited to) setups of new school years, assessments, behaviour, custom reports etc
    To own materials used for training and keep these relevant
    Regular travel to national client sites and Arbor offices as needed.
    We're looking for an engaging and communicative Customer Education Specialist. Driving licence required
    Relevant background in the education sector.

    We are looking for people who are familiar with the terminology, processes within a school and can hit the ground running.

    Have a positive approach to learning new things, troubleshoot potential issues and help provide solutions
    Experience with Financial Systems, Arbor or other Management Information Systems would be desirable
    Friendly, eager to get stuck in and always willing to help
    A dedicated wellbeing team who champion initiatives such as mindfulness, lunch n learns, manager training, mental health first aid training and much more
    ~32 days holiday (plus Bank Holidays). This is made up of 25 days annual leave plus 7 extra company wide days given over Easter, Summer & Christmas
    ~ Enhanced maternity and adoption leave (20 weeks full pay) and paternity (6 weeks full pay) pay
    ~5 free return to work maternity coaching sessions, helping you adapt to this new exciting time of life
    ~ Access to services such as Calm, Bippit (financial wellbeing coaching) and Health Assured (Employee assistance programme)
    ~ All of our roles champion flexible working and we are happy to discuss what this means to you
    ~ Social committees that plan team, office and company wide events to bring people together and celebrate success
    ~ Dedicated professional development training budget (CPD courses, upskilling resources, professional memberships etc)
    ~ Dog friendly offices

    Phone screen with Kiefer Bacolor (Talent Acquisition Manager )
    #1st stage with Customer Education Team Leads
    #2nd stage with Claire Spencer (Head of Customer Education) and a Team Lead (Will involve a presentation task)


    We are committed to a fair and comfortable recruitment process, so if you require any reasonable adjustments during your application or interview process, please reach out to a member of the team at -education.

    Our commitment is also backed by our partnership with Neurodiversity Consultancy, Lexxic who provide us with training, support and advice.

    Arbor Education is an equal opportunities organisation

    Our goal is for Arbor to be a workplace which represents, celebrates and supports people from all backgrounds, and which gives them the tools they need to thrive - whatever their ambitions may be so we support and promote diversity and equality, and actively encourage applications from people of all backgrounds.


    Refer a friend:

    You can refer a friend, family member or colleague, if they are offered a role with Arbor, we will say thank you with a voucher valued up to £200 Simply email: -education.

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