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    Helpdesk Operator Incident Team - Glasgow, United Kingdom - City Facilities Management Holdings Ltd

    City Facilities Management Holdings Ltd
    City Facilities Management Holdings Ltd Glasgow, United Kingdom

    1 week ago

    Default job background
    Part time
    Description

    Helpdesk Operator Incident Team (Out of Hours)

    Salary Competitive Location Glasgow Shift Pattern Other Hours per day

    This is a Permanent, Part Time vacancy that will close in a month at 23:59 BST.

    The Vacancy

    Working with City, we have a lot to offer.

    We are a family-owned business with people at the heart.

    Our people make City. We empower our colleagues to be the best version of themselves, to reach their full potential and enjoy life at City.

    Here at City, growth of our people is vital to our success. We have a strong reputation for developing our people; from structured induction programmes providing the essential skills and knowledge for your role, through to a talent strategy which develops aspirational colleagues.

    Our initiatives include a catalogue of professional development modules, self-development tools and group-wide leadership programmes, as well as a City & Guilds accredited technical training academy. Everything we do is designed to support you to perform at the highest levels, be your best self and progress your career.

    The role:

    We are a busy, reactive helpdesk, taking and making business to business calls. Liaising with colleagues, engineers, contractors, and stakeholders, to ensure the smooth management of jobs and incidents logged within the helpdesk. Excellent comprehensive, supported training provided.

    Backshift & Weekend Shift Pattern:

    Monday 3-10, Tuesday 3-10, Friday 3-10 & Saturday 8-4

    Wednesday 3-10, Thursday 3-10, Saturday 3-10 & Sunday 9-5

    Responsibilities:


    • Professional and consistent first line support


    • Answering inbound calls from customers, contractors, and engineers


    • Making outbound calls to our customers, contractors, and engineers


    • Manage reactive call outs for customers


    • Logging Jobs and Incidents for the customer


    • Escalate Incidents


    • System Configuration


    • Communicate fluently and confidently

    Essential requirements:


    • Previous Helpdesk Experience is essential


    • Excellent verbal and written communication skills


    • Accuracy and attention to detail is essential


    • Ability to multi-task


    • High level of computer literacy is essential.

    Benefits:

    Along with a competitive salary, we have a comprehensive offering of colleague benefits. Our benefits include pension, medical, employee assistance programmes, health and support apps, and several salary sacrifice benefits (such as the cycle to work scheme). Our benefits platform offers hundreds of discounts on shopping, days out and holidays

    .

    The Company

    In 1985, husband and wife Willie and Susan Haughey established City Refrigeration Holdings. The pair set out with one goal – to make a positive change in the facilities management industry.

    The Haugheys founded their enterprise on the values of collaboration and transparency, replacing client/contractor relationships with long-term, mutually beneficial partnerships. Each partner receives a unique strategy, shaped by the needs of the business and implemented by a bespoke, self-delivered model.

    It is this focus that has allowed the City Group to grow from its humble beginnings into one of the world's most trusted facilities management companies. The business now employs over 12,000 people and has established divisions across Europe, Australia, North America and Asia. It has also diversified the services it offers to include maintenance and engineering, technical procurement and support, cleaning and ancillary services across retail, residential and commercial markets.

    Now more than three decades into its story, City remains rooted in the core values established by the now Lord and Lady Haughey and remains passionate about sharing its unparalleled professionalism, quality, customer service and value with partners around the globe.

    About City

    Our Benefits

    Documents

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