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    IT Support Analyst Remote - United Kingdom - Sharp Business Systems France

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    Description

    Sharp IT Services has an excellent new career opportunity based in Mayfair, London for a On-Site 2nd Line Support Engineer position.

    The On-Site 2nd Line Engineer will be based at one of our client sites and will assist with the day-to-day IT support for the client alongside a remote Helpdesk Team.

    An average day will be diverse and offer an opportunity to learn a multitude of technologies, by investigating and resolving a variety of requests working closely with the Helpdesk Team.

    Responsible for meeting agreed Key Performance Indicators to maintain a consistent high standard of service across Sharp IT Services.

    Technical knowledge and experience of IT and IT support with on-site experience.
    ~ Intermediate knowledge of Microsoft Server and Desktop Operating Systems.
    ~ Intermediate knowledge of Microsoft Cloud Technologies (365 and Azure)
    ~ A good understanding of Virtualisation, Networking, Firewalls and Cyber Security.
    ~ Good understanding of Antivirus Software and backup issues.
    ~23 days of holiday, rising to 26 days + bank holidays
    ~ Private healthcare and life insurance
    ~ Dental and critical illness cover
    ~ O2 discounts
    ~ Discounted gym membership


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