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IT Support Engineer
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ITECCO Nottingham, United Kingdom**Job Title**: IT Support Engineer - Renewable Energy · **Location**: Nottingham, England · **Salary**: £30,000 - £40,000 · We are a recruitment agency looking for an experienced IT Support Engineer to join a leading Renewable Energy company in Nottingham. · Roles and responsibil ...
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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IT Support Engineer
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Senior IT Support Engineer
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Applications Support Engineer
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Cloud Support Engineer
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IT Field Support Engineer
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Application Support Engineer
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Customer Support Engineer in Netherlands
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PLC Maintenance Support Engineer
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Data Centre Support Engineer
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3rd Line IT Support Engineer
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2nd Line Support Engineer
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Legal Application Support Engineer
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1st and 2nd Line Support Engineer
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Venn Group Arnold, United KingdomVennGroup IT · Technology Recruitment Solutions · **Role: 1st and 2nd Line Support Engineers** · **Type: Temp** · **Duration: 6 months +** · **Start date: ASAP** · **Pay rate: £14.34 p/h via Umbrella** · **Location: Nottingham** · **Duties involved**: · - **Support Business as Us ...
MSP 1st Line Desktop Support Engineer - Grantham, Lincolnshire, United Kingdom - Datcom
2 weeks ago
Description
We are looking for a talented individual to join our team as a 1st line Support Engineer at our Grantham, Lincolnshire office.
We are currently recruiting for an 1st Line support Engineer to provide high-quality support to multiple clients within a designated team in a fast-paced environment.
This role acts as an escalation point to our junior analysts and works closely with our project team for further escalation of tickets.
We are looking for someone who wants to progress technically and eventually move into a role providing leadership for a technical team.
This is a 1st line support role.This role is available in traditional office-based or hybrid models working from our base in Grantham.
We are only considering applicants who live local to Grantham, have a full UK driving licence and can travel to customer sites as needed and be available for our extended hours support rota.
We expect all our team-members to be continually learning and developing their technical and soft skills.You will be fully supported by a comprehensive training package, bringing your skills up to the best possible level to support you in your new role.
You will be required to pass professional certifications alongside attending internal and external training. In return, the successful candidate will have clear career progression.The role involves:
Remote support to a designated set of clients. Answering and dealing with support calls promptly, triaging tickets to other team members where necessary.
On-site support and installations.
Taking ownership of assigned tickets.
Ensuring all technical work is carried out within SLA. Escalation of tickets where necessary through the agreed channels.
Managing and prioritising own workload.
Accurate asset record management.
Identifying documentation requirements and creating knowledge base articles where necessary.
Identifying repeat issues and proactively working to resolve them.
Working to our values, treating customers with the upmost respect and going above and beyond to ensure the customer experience is excellent.
Rota based extended hours support (on call).Personal skills & experience:
1 or more years working in a similar role.
Ability to work under pressure in a fast-paced environment.
Strong problem-solving skills.
Clear, confident and polite telephone manner.
Exceptional customer service skills.
Excellent spelling & grammar.
Exemplary interpersonal skills.
First rate work ethic.
Excellent organisational skills.
Ability to work and communicate effectively in a busy close-knit team.
Clean full UK manual driving license.
Technology Experience:
Windows Desktop support and maintenanceWindows Server support and maintenanceActive Directory administrationGroup policy administrationMicrosoft 365 and Microsoft Azure support and maintenance.
VMware vSphere.
VMware Horizon.
Network support on routers, switches, firewalls and other networked devices.
Software support for end-user applications.
PowerShell.