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    Business and Performance Administrator - Windsor, Berkshire, United Kingdom - InterSystems UKI

    InterSystems UKI
    InterSystems UKI Windsor, Berkshire, United Kingdom

    1 week ago

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    Description

    For the first 3 months this role is office based 5 days per week in Windsor and then reverts to a hybrid model 3 days pw in the office.

    Oversee the activities of the hosting and managed services team, including staff responsible for networks, systems, monitoring and tools, and associated service management.

    Timely completion of projects and/or work-streams owned within the team, provide updates as required, raise or address risks and issues in a pro-active manner.

    Ensure service components under management are monitored 24x7 for availability, capacity and performance.

    Ensure that solutions are fully documented, including up to date architecture and network diagrams, "as-built" configurations and support procedures e.g.

    how to perform fail-over testing, etc, and that these documents continue to be updated as part of the "business as usual" operational processes.

    Continue to look for ways that the service can be improved and, where agreed, lead or assist with the implementation of service improvements.

    Experience of delivering hosted services in a commercial context e.g. Software as a Service.
    Experience of leading staff responsible for 24x7 availability, performance and security of hosted and/or managed services.
    Experience of implementing and operating ITIL-based operational processes.

    Established in 1978, InterSystems provides innovative data solutions for organizations with critical information needs in the healthcare, finance, and logistics sectors and beyond.

    Our cloud-first data platforms solve interoperability, speed, and scalability problems for organizations around the globe.

    InterSystems also develops and supports data management in hospitals through the world's most proven electronic medical record, as well as unified care records for health systems and governments through a powerful suite of healthcare data integration solutions.

    Privately held and headquartered in Cambridge, Massachusetts, InterSystems has 25 offices worldwide.

    As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.



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