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    Manager, EMEA Community Sales - United Kingdom - TTEC Digital

    TTEC Digital
    TTEC Digital United Kingdom

    1 week ago

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    Description

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.

    At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.

    The TTEC Digital Microsoft Partner Practice is a growing team of 330 experts globally.

    They have earned Partner of the Year and Eagle awards, hold the latest certifications in Azure AI, Power Platform, and Microsoft Business Applications, and enjoy being a Microsoft AI and Business Apps Inner Circle member.

    This team delivers technically innovative solutions that enable TTEC Digital clients to deliver an outstanding customer experience (CX).
    There has never been a better time to join a sales organization.

    While the Customer Experience (CX) market continues to grow globally, TTEC Digital has been carefully acquiring leading hyper-scaler specific systems integrators, to create a set of best in class practices under the TTEC Digital framework.

    We have built a branded a differentiated delivery model to now support much larger, multi-practice, enterprise solutions for our clients.

    Some of the best tools in your new sales resource kit includes:

    - sandcastlecx: our pre-sales environment for high value clients that enables specific use case building and testing.
    - cxedge: our practice delivery methodology for all TTEC Digital clients which creates the fluid multi-practice solution architecture.
    - surround cx: our managed services offering providing for offerings of -cx success plans, cx platform monitoring - cx platform hosting cx innovation services.

    As we expand across EMEA we are building a strong employee centric culture supported by proven leadership team and talented employees who are ready to engage existing and new clients who are hungry for our transformational CX solutions.

    The Sales Director is responsible for generating business revenue through new clients and expanding existing business. You will also build and manages corporate partner relationships with Microsoft which will drive revenue and mutual value.
    Create joint target account strategies and marketing activities that result in new business.


    • Develop strong relationships with Microsoft Leadership and Sales Representatives.
    • Research, mine social media and identify strategic sales opportunities.
    • Conduct opportunity assessments of clients and proactively develop account plans.
    • Integrate client, prospect and partner feedback to expand our offerings within our account.
    • Maximize account value by widening our offerings within existing accounts.
    • Collaborate with your PMO and Practice to ensure clients realize a successful implementation.
    • Partner with Client Account Managers to ensure a high degree of client satisfaction.
    • Be able to gain credibility in order to provide leadership to clients and your sales team.
    • Bachelor's degree in Computer Science, MIS, or relative field experience.
    • Certification in CX related Microsoft disciplines or possess the knowledge to become certified.
    • Experience working directly with Microsoft to support client conversations.
    • 5 years or more experience working with relevant Microsoft technologies in a sales environment.
    • Have 3 years of experience partnering with Microsoft across multiple commercial teams.
    TTEC Digital and our 1,800+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). TTEC Holdings Inc. is the parent company for both Digital and Engage.

    When clients have a holistic need, they can draw from these independently managed centers of excellence, TTEC Digital and TTEC Engage.

    TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability.

    We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity.
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