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Hampton Hill

    Customer Care Consultant - Hampton Hill, United Kingdom - Dexters Estate Agent Group

    Dexters Estate Agent Group
    Dexters Estate Agent Group Hampton Hill, United Kingdom

    2 hours ago

    Default job background
    Full time
    Description

    Main purpose of role: To provide administrative and sales support to financial advisers and their team. Communicating with new and existing clients to help drive appointments, provide feedback and generate Life Protection business whilst providing a 5 star service.

    Salary: £24,000

    Hours: Monday-Friday 8.30am-5pm

    Key Responsibilities:

    • Liaise between lenders, advisers and clients
    • Submit accurate Mortgage & Life applications
    • Accurately record all cases on the key
    • Report weekly and monthly figures
    • Provide Life Assurance quotes
    • Fully package applications for passing to the Admin Team for progression
    • Follow up and chase Mortgage Reviews
    • Generate 5 star google reviews

    Requirements:

    • Good working knowledge of Microsoft word, Excel and outlook
    • Well-spoken with excellent knowledge of the English Language
    • Confident telephone manner
    • Excellent time management skills with ability to prioritise and organise own workload
    • Ability to work under extreme pressure to meet deadline

    Skills:

    • Excellent attention to detail
    • Highly organised
    • Team player, flexible and keen to get involved in a number of different tasks
    • Friendly and Polite with a positive "nothing is too much trouble" approach
    • Self-motivated and able to work alone
    • Committed to providing excellent customer service

    Company Benefits
    - Generous reward packages with uncapped commission
    - Fast track career options
    - Pension contribution scheme
    - Comprehensive training programme from apprenticeship to industry qualifications
    - Team and social events
    - Birthday day off
    - Generous holiday allowance, 25 days+ (including extra days for long service)
    - Paid day off to volunteer at the charity of your choice
    - Wellbeing support- Beauty and fitness discounts- Enhanced Maternity and Paternity- Season ticket loan- Cycle to work scheme including Forest bikes


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