- Field Service Operations
- Technical Support
- Quality & Continual improvement
- Product Training
- Full responsibility for the UK Technical Services, Field Failure / Warranty Budget. and Product Training
- Leadership & Management of Technical Support Operations, Technical Services, Field Service, and the Training Team
- Manage continual evaluation & improvement process to improve quality, cost reduction, product safety, customer satisfaction,
- Managing the performance of the department and management through effective key performance indicators, targets, and goal settings.
- Ensure compliance with standards for SHEQ including lead manager for product recalls.
- Attend Business Review Meetings with UK management as required.
- Experience in a Senior Management role including responsibility for management of an entire function or site and full P&L responsibility.
- Electrical Engineering background with supporting qualifications & experience ideally in mechanical engineering, heating or refrigeration technology
- Fully conversant with both the Distribution, Contracting and Service/Warranty operational models.
- Experience with operating within an SAP systems environment.
- Well-developed analytical skills including budgeting, financial reporting, and management of variances.
- Proven negotiation skills, with both internal and external customers and suppliers.
- Excellent interpersonal, communication and project management skills.
- Knowledge of continuous improvement processes and techniques.
- Knowledge of Health & Safety practices, procedures, and regulations.
- A demonstrable, positive attitude that is distilled into the full team ethos, creating a positive and driven set of individuals who are working as one team, that achieve and exceed the targets set.
- A team leader who by example demonstrates an abundance of energy, passion, and drive.
- Installing confidence within the team, by clearly explaining the challenges, breaking them down individually and setting clear plans to achieve success.
- A focused and robust individual, who is capable of organising and communicating activities often in a pressurised environment and who is able to meet challenging and tight deadlines.
- Team player who can support other Directors and Head of Departments in meetings with existing and new clients.
- CRM system use and understanding, along with good IT Skills is an essential requirement.
- Exceptional commercial and financial awareness is expected at this level.
- Ability, energy, and tenacity to 'make things happen'.
- Excellent communication skills and able to gain senior management confidence.
- Electrical engineering background with supporting qualifications & experience in mechanical engineering, and refrigeration technology
- Think Customer
- Care About People
- Value Innovation
- Keep It Simple
-
Technical Director
2 days ago
Rise Technical Recruitment Limited Portsmouth, United Kingdom Full timeTechnical Director - · Portsmouth, Hampshire (Commutable from: Fareham, Winchester, Petersfield, Southampton, Bognor Regis, Worthing, Bournemouth) · £65,000 - £75,000 + Bonus + Hybrid Working + Car Allowance + Development Opportunities · Are you a Technical Director with a backg ...
-
Technical Director
1 day ago
Alchemy Global Talent Solutions Bishops Green, United KingdomAlchemy is partnering with a leading technology company in their search for a Technical Director. · The role will focus on creating advanced software for challenging issues. · Key Duties Include: · - Serving as the first point of contact for any client's technical concerns and an ...
-
Technical Services Director
1 week ago
Workshop Recruitment Southampton, United KingdomHome > Jobs > Technical Services Director · Technical Services Director Job Description · The Technical Services Director is responsible for the Technical aspect of the commercial business including Technical Support, Field Service Operations, Quality & Continual improvement & ...
-
Field Service Technical Director
1 week ago
Start Monday Southampton, United KingdomTechnical & Field Service Director - UK · Hampshire based · Company Overview · An international manufacturer who design, develop, and deliver innovative low carbon heating, ventilation & precision cooling solutions that address a wide range of needs, from sustainability and effic ...
-
Paraplanner
6 days ago
mbf. Southampton, United KingdomMbf are working with one of our very best clients to recruit an experienced Paraplanner. The business are true market leaders with offices across the UK, they are a Chartered & fully independent business that have won multiple industry awards. · The client is now seeking to recru ...
-
Senior Paraplanner
2 days ago
PB Recruitment Consultants Ltd Southampton, United Kingdom**A multi-office Independent Financial Planner currently requires an experienced a Senior Paraplanner, Technical Support Consultant, to join its friendly team.** · **The Client Technical Support Consultant Role** · To provide an excellent service to the Financial Planning Directo ...
-
Head of Finance
5 days ago
CMA Recruitment Group Southampton, United KingdomCMA has been appointed to find a Head of Finance to join an established and successful corporate business in Southampton, who offer fully hybrid and flexible working and provide the gateway opportunity to become a Director of Finance within time. The companyhave doubled in size i ...
-
Assistant Company Secretary
1 day ago
Broadgate Search Ltd Southampton, United KingdomMy Client is a Multi-National Financial services organisation looking for bring on board an Assistant company secretary. The purpose for this role is to assist with the day to day provision of the company secretarial duties to both the corporate and fundstructures working alongsi ...
-
Director Marketing
1 week ago
Saab UK Southampton, United Kingdom**Purpose of the position** The Director of Marketing & Sales leads on Customer engagement in his or her market sector and is responsible for creating, identifying, validating and pursuing business leads and opportunities. The responsibility covers whole of the Saab product marit ...
-
Information Management Assistant
22 hours ago
Maritime and Coastguard Agency Southampton, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £26,780**Job grade**: · - Executive Officer**Contract type**: · - Permanent**Business area**: · - MCA - His Majesty's Coastguard**Type of role**: · - Administration / Corporate Support · - Knowledge and Information Management ...
-
Estimator
5 days ago
TristoneNash Ltd Southampton, United KingdomTristoneNash are supporting a large Housing Association in their search for an experienced Estimator to join the Construction Team with flexible working patterns. · As an Estimator you will be leading regional cost-estimation, due-diligence and tendering support functions in supp ...
-
Head of Coastguard Resources
22 hours ago
Maritime and Coastguard Agency Southampton, United Kingdom**Details**: · **Reference number**: · **Salary**: · - £50,238**Job grade**: · - Grade 7**Contract type**: · - Permanent**Business area**: · - MCA - Directorate of Her Majesty's Coastguard**Type of role**: · - Administration / Corporate Support · - Operational Delivery · - Procur ...
-
Financial Adviser
6 days ago
Ortus PSR Southampton, United Kingdom**You will be out on the road with the head office in Birmingham (this is not an office-based role)** · **Remunerations: Basic salary: £50,000 - £80,000 + Bonus is activated at 2.5 · - validation** · You will be responsible for providing advice to staff working for the NHS. The r ...
-
Senior Corporate Administrator
1 week ago
Aztec Group Southampton, United Kingdom**Reports to Client Relationship Manager** · Corporate Services within Aztec is a relatively new dynamic team and growing fast. Our client base is a diverse mixture of structures and asset types, providing lots of variety in the work we do. · The purpose of this position is to ca ...
-
Tax Senior
1 day ago
Butler Rose Ltd Southampton, United KingdomButler Rose, public practice is delighted to be supporting our client, a growing firm of accountants', established almost 70 years ago, that are now eager to appoint a highly skilled and experienced Tax Senior. · The main purpose of the role is to assist with the annual tax compl ...
-
Assistant Financial Reporting Manager
5 days ago
KM4 Group Southampton, United KingdomAre you a hard working recently or nearly qualified accountant seeking to future proof your career and earning potential, whilst working a 37 hour week? · Would you like to utilise the analytical and reviewing skills you developed in an Audit role, to track, analyse and report th ...
-
TUI Southampton, United KingdomReporting to the Director of Operations, the Head of Marine and Port Operations is responsible for ensuring that, wherever possible, Marella Cruises operates beyond compliance with regards to all national and international maritime regulations. · The Head of Marine and Port Opera ...
-
TUI Southampton, United KingdomReporting to the Director of Operations, the Head of Marine and Port Operations is responsible for ensuring that, wherever possible, Marella Cruises operates beyond compliance with regards to all national and international maritime regulations. · The Head of Marine and Port Opera ...
-
Senior Project Manager
1 day ago
Cast UK Limited Southampton, United Kingdom**Senior Project Manager** · **Bishops Waltham - Southampton** · **Role Profile** · We are a recruitment agency seeking an experienced Senior Project Manager to join our client's expanding events team in the Bishops Waltham area. This is a great opportunity for an experienced and ...
-
Strategic Market Lead
22 hours ago
Synergie Southampton, United KingdomAcorn by Synergie is seeking an experienced, highly motivated, and well-connected strategic business leader to join our client in the role of Strategic Market Lead - Transport & Mobility. The purpose of this role will be to deliver long-term business growthfor our client in the T ...
Field Service Technical Director - Southampton, United Kingdom - StartMonday
Description
Technical & Field Service Director - UK
Hampshire based
Company Overview
An international manufacturer who design, develop, and deliver innovative low carbon heating, ventilation & precision cooling solutions that address a wide range of needs, from sustainability and efficiency to aesthetic appeal and performance.
Main Purpose
Operating from our Hampshire offices, you will be responsible for the UK Service & Technical commercial business, which includes:
Objectives of ensuring product safety, minimising costs, and improving the customer's experience. Ensuring those who encounter our products are provided with the sufficient knowledge & support to install, service repair and use the products we deliver.
Responsibilities
Your Skills, Knowledge and Experience
Values
Our Company Values are at the centre of all that we do. In addition to role specific skills and experience (outlined above) our colleagues are expected to always strive to:
Remuneration
Based from the Hampshire offices, the remuneration package includes a negotiable salary, bonus scheme to 20%, company vehicle/allowance and associated benefits at this level.
Interested in confidentially discussing this role further, or wish to apply?
Then please contact Dan at startMonday