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    Subscription Revenue Systems Manager - London, United Kingdom - Inspired Selection

    Inspired Selection
    Inspired Selection London, United Kingdom

    1 week ago

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    Description
    We are working with a global independent academic publisher to recruit for the newly created role of Revenue Manager.

    This role will lead strategic initiatives to boost journal subscription revenue through optimised pricing and market expansion, while fostering collaboration across teams to meet revenue targets.

    With a focus on enhancing customer experience and loyalty, you'll innovate retention strategies, refine renewal processes, and streamline publishing operations for maximum efficiency.


    What the company offers:


    Salary between £55,000 - £68,000 depending on experience 25 days holiday (excluding bank holidays)2 additional days off for cultural, religious or family commitmentsHybrid working with ca.

    1 day a week in the officeFree weekly office lunches Access to company doctorAnd many many more (full details on application) including anniversary trips and life assuranceAbout you:Bring your expertise in publishing systems, data analysis and strategic planning to drive informed decisions and maximise revenue growth.

    This role will suit someone with a continuous improvement mindset, and who can develop and communicate effective plans and roadmaps.

    You'll need a solid background in journal publishing with a demonstrable commercial focus to manage revenue and exceed targets. Solid knowledge of journal subscription models, PowerBi and Jira is advantageous.

    As this role will be collaborating with many other teams and leading on the revenue strategy, candidates should be confident in their leadership and communication skills, and excel in cross-departmental collaboration.


    Overview of the role:
    The Revenue Manager will be leading all aspects of the entire renewal process, ensuring it operates smoothly and efficiently, including implementing strategies to increase subscription revenue by improving renewal rates, expansion into new markets, and pricing optimisation

    Main accountabilities:


    Leading cross-functional teams spanning Sales, Marketing, Customer Service, and Finance, fostering cooperation to achieve revenue objectivesInnovating retention tactics and analyse subscription churn to reduce losses and enhance customer engagementRefining subscription renewal processes and customer service operations to elevate customer satisfaction and loyaltyIdentifying and rectifying operational inefficiencies, implementing enhancements to streamline renewal and cash collection proceduresMonitoring subscription renewal metrics, offering insights and recommendations to guide strategic decision-makingSegmenting customers and map their journeys to devise tailored renewal strategies, boosting retention rates through personalised marketing initiativesPartnering with Sales and Marketing to pinpoint upselling opportunities and executing campaigns aimed at increasing renewal ratesThe company:You will be joining the Global Circulation Team of a prestigious independent publisher of academic books, journals, research tools and digital collections.

    This team looks after operational activities across the company ensuring efficiency and effectiveness along with improving Customer Experience.

    This publisher is proud to remain independent, and aim to foster research and amplify scholars' voices while protecting academic integrity and seeking progress.

    They are based in a modern office in Central London and operate a hybrid working flexible model with 20% of the time in the office.

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