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Telford

    Customer Support Specialist - Telford, United Kingdom - Nova Talent Ltd

    Nova Talent Ltd
    Nova Talent Ltd Telford, United Kingdom

    4 days ago

    Default job background
    Full time
    Description

    Nova Talent are working with a UK Leading Agronomic Advice and Product Supplier, within the Agricultural Sector. Employing 400 people across the UK, this is a company that recognises its people as their most important asset and is committed to developing its employees and the business.

    Together we are seeking to recruit an Customer Support Specialist to join the wider Amenity Team, based at the Allscott office. This is a fantastic opportunity for an customer centric and confident individual, that likes to take ownership of their work.

    Within this role, the successful candidate will provide outstanding levels of customer service throughout sales administration, order processing and aftersales service support.

    Some of the benefits you will receive:

    Full Induction and training

    33 days holiday, including bank holidays

    Company Pension

    Private Medical Cover (including dependants with 50% company contributions)

    Supportive of Professional Development

    Bonus Scheme

    Salary up to £25,200/pa

    Duties to include, but not limited to:

    ·Review orders and identify potential issues to ensure accurate, efficient and 'on time' order processing.

    ·Process customer internet order requirements.

    ·Check and monitor stock availability.

    ·Data input utilising the company CRM system, ensuring accuracy at all times.

    ·From the initial customer enquiry ensure efficiency and exceptional customer service right through until query resolution.

    ·Liaise and support internal stakeholders such as the Sales, Finance and Distribution Teams.

    ·Provide technical support to customers relating to company products and services.

    What we are looking for:

    ·Customer focused, able to deliver an exceptional customer experience

    ·Previous customer service and business support experience

    ·A clear communicator, with the ability to effectively negotiate and influence

    ·Innovative approach, promotes sharing of best practice

    ·Broad knowledge of ERP systems.

    ·Driving licence holder, own transport required due to company location.

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