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Shrewsbury

    IT Application Support Specialist - Shrewsbury, United Kingdom - In Technology Group Limited

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    Full time Customer Service / Support
    Description

    Job Role: IT Application Support Specialist
    Location: Shrewsbury
    Salary: Up to £30k

    My client are a huge Law Firm who are continuing to invest in its IT for consistent, high-quality systems and services. The Legal Applications Specialist provides expert support on key business applications, ensuring responsiveness and professionalism. Travel may be required.

    Key Tasks and Responsibilities:

    Specialize in the firm's legal application suite, addressing incidents promptly.
    * Collaborate with stakeholders to meet evolving application needs.
    * Provide training on legal applications and improve practices.
    * Document applications and comply with IT management processes.
    * Stay updated on technical developments and maintain service quality.
    * Ensure data protection compliance and maintain information security.
    * Act as an ambassador for IT Service, fostering positive relationships.
    * Provide support within the department as needed.

    Technical requirements:

    ITIL Foundation
    * Microsoft Office applications
    * Windows Server/Exchange
    * VMware
    * Citrix
    * Active Directory,
    * DNS, DHCP, TCP/IP

    Desireable skills :
    Legal applications :

    Practice Evolve
    * IManage
    * Intapp
    * Laserforms
    * Bighand
    * Zylpha
    * Litera

    Excellent interpersonal communication skills are essential, with the ability to build and maintain relationships with stakeholders at all levels of the business.

    If you think you could be a good fit for the role, either apply directly or send your full CV to Connor . Thomas @ intechnologygroup . com.

    ITIL - Office 365 - Windows - Servers - Exchange - Vmware - Citrix - Active Directory - DNS - DHCP - TCP/IP.

    In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.



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