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Description
About us
We're the UK's leading manufacturer of decorative surfaces and laminate worktops, making more than 100,000 each month. Based in Shildon, County Durham, we've been going since the early nineties, but our history goes much farther back.
We're proudly part of Wilsonart Engineered Surfaces, driven by a mission to create surfaces people love, with service they can count on, delivered by people who care.
Together we've enjoyed 60 years of innovation, design and production of beautiful surfaces with no intention of slowing down. Wilsonart Engineered Surfaces was grown from a little company called Ralph Wilson Plastics founded in Temple, Texas, USA in 1956. The rest, as they say, is history.
Responsibilities
Principal Purpose
The post holder is responsible for effective and efficient delivery and availability of business applications to support Wilsonart business operations in the UK. He/she will drive continuous improvement of the usability and performance of business applications
Principal Elements
· Providing 1st/2nd line support for UK ERP system.
· Supporting the development of the ERP systems and related business applications across all UK sites.
· Assisting in IT Department Projects.
· Understand & follow escalation protocols for driving service excellence.
Previous Experience
Experience and Competencies:
The post holder must have:
· SQL development skills and experience.
· A detailed understanding of the software development life-cycle.
· Written both functional and technical specifications for system enhancements.
· The ability to design and implement software testing scenarios.
· The ability to operate in a matrix structure.
· Working in an international, virtual environment where colleagues are located across various environments.
· Have an appreciation of Continuous Improvement
· Ability to contribute to IT projects
Experience with Epicor Kinetic is desirable
Person Specification:
· A person who is highly focused attention to detail.
· Clear, concise and professional communication skills, both written and oral.
· Excellent customer relationship management skills.
· Skilled in communicating and training IT topics to non-experts.
· Strong inter-personal & influencing skills.
Proven ability to develop and enhance business applications in a professional and flexible manner, whilst considering broader agendas and strategic needs.
Additional details
Location
The role can be based at Shildon or Wellingborough sites.
Performance Measures
Annual appraisals to be undertaken by the UK Applications Team Leader and objectives set for the forthcoming year.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation from time to time.
Your Contact Person
Manisha Mistry-Patel
Wilsonart Ltd | Lambton Street Industrial Estate, Shildon, County Durham, DL4 1PX |
