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    Educake - Teacher Support Account Manager - Oxford, Oxfordshire, United Kingdom - Twinkl CO

    Twinkl CO
    Twinkl CO Oxford, Oxfordshire, United Kingdom

    3 weeks ago

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    Description
    Join Our Team as a Teacher Support Account Manager at Educake
    Educake is a dynamic and award-winning educational technology company.

    Because teachers love Educake our friendly team is growing, so we are on the lookout for a proactive and passionate Teacher Support Account Manager.

    You'll be a great fit for the role if you are enthusiastic about helping teachers, super-organised, and a great listener.

    Hours: 35 hours per week, Monday-Friday

    Contract:
    Term time only and all year-round contracts available

    We can provide hybrid working opportunities for a mixture of remote and office working, there will be an expectation for you to work in the office two days per week.

    Educake provides online quizzing, perfect for homework, revision and in class.

    Based in Oxford, we offer a comprehensive range of subjects for secondary (KS3 and GCSE) as well as English, maths, and science for primary (KS2).

    Our dedicated support team goes above and beyond to assist teachers, ensuring they receive the guidance they need to thrive.

    As a Teacher Support Account Manager, your mission is clear: to maximise the value educators derive from our platform.

    You'll excel in this role if you're passionate about supporting teachers, impeccably organised, and possess outstanding communication skills.
    Delivering outstanding, personalised service to assist schools in utilising Educake effectively.
    Managing a portfolio of school accounts, employing innovative strategies to boost engagement and drive renewal retention.
    Exceeding expectations by providing exceptional support to our teachers, ensuring their needs are consistently met and surpassed.
    Maintaining meticulous oversight of account statuses and maximising outcomes through strategic engagement.
    Considering sales opportunities within the school and school group
    Experience in either the schools sector and/ or account management.
    Empathetic, with a knack for problem-solving and building rapport.
    Exceptional communication skills in both written and verbal English.
    Proficiency in technology, including standard office applications, with a willingness to learn new platforms.
    Previous experience in education and engaging with teachers and department heads.
    Experience in account management.
    Understanding of sales processes within educational institutions.
    Familiarity with agile work environments.

    Step two:
    Shortlisted candidates will complete an online, role-specific writing task.
    Participate in a video interview with two members of the Educake team.
    Final interview to meet the team in person in the Oxford office.

    By submitting your application, you agree that the data you submit may be shared within the Twinkl group to review and administer your application.

    Twinkl Ltd and Educake Ltd will be joint controllers in relation to such data.

    Term-time-only contracts mean team members are only required to work during periods that correspond with school term time, enabling parents to spend school holidays with their children.

    Flexible working arrangements, hybrid options available for people who want to work from home part of the week.

    After probation:
    Access to our Cycle to Work scheme.
    Enhanced maternity and paternity pay.

    Join us at Educake and be part of a supportive, innovative, and dynamic team dedicated to transforming education worldwide.

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