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    Servicing Account Manager - Watford, Hertfordshire, United Kingdom - Jems Recruitment Ltd

    Jems Recruitment Ltd
    Jems Recruitment Ltd Watford, Hertfordshire, United Kingdom

    Found in: Jooble UK O C2 - 3 days ago

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    Description
    Full-time office-based role Monday-Friday 9am-5.30pm
    Full range of benefits including pension, private healthcare, annual leave purchase scheme, season ticket loan, and more
    Must have some bridging loans servicing experience

    Excellent career growth A motivated and detail-oriented candidate is sought to join this ambitious financial services organisation, ensuring the ongoing management of their customers' accounts including breaches of conditions.

    As a Loans Servicing Account Manager, you will be working within a team, supporting a portfolio of customer cases.

    This is an excellent opportunity to deepen you experience within the sector, with the ability to continue to grow your career long-term.

    Day to day activities include:

    Being a customer liaison expert for a portfolio of cases, communicating with customers on loans to ensure redemption is on track
    Helping customers with the ongoing management of their account, including breaches of conditions
    Being the first point of contact for customers, helping them to solve any queries and offering support and solutions, as well as exploring forbearance
    Answering incoming telephone, letter and email queries, providing positive customer service
    Proactively contacting customers in financial difficulty to assess their options for repayment of their loan, ensuring full collections, redemptions and default loans policy is met
    Prepare and review redemption statements
    Managing a portfolio of customers through the arrears and breaches lifecycle, including receivership or legal repossession processes and complex litigation cases
    Monthly reporting and assisting with audits
    Adhering to internal customer service policies and regulatory requirements, FCA, PRA, Money Laundering, Prevention of Financial Crime and Data Protection You will have:

    A background within bridging loans
    Experience in servicing, including arrears and collections
    Excellent written and verbal communication skills
    Be able to collaborate and support customers

    The ability to prioritise, take initiative, and work to deadlines You will be entitled to a full range of company benefits including pension scheme, life insurance, private medical insurance and many others, as well as an excellent career path within the organisation.

    Interested? Get in touch today
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