- Location: Milton Keynes
- Job Type: Full-time
- Salary: £25,000 - £30,000pa
- Assist with the implementation of theirtechnology-based learning solutions, ensuring best practice approaches are followed.
- Provide a seamless service from point of sale to full integration of our learning solutions.
- Assist with meetings with new customers, introducing key stakeholders as per implementation guidelines.
- Assist customers in integrating our learning tools into their induction process, training objectives, and management goals.
- Update support plans with relevant information gathered during the implementation.
- Identify opportunities for additional services and new customer referrals.
- Keep accurate records of customer information and communication in the CRM software.
- Demonstrated customer support experience.
- Experience within the social and/or healthcare sector desirable
- Excellent customer service skills, with a high level of initiative and drive.
- Excellent written, presentation, and communication skills.
- Ability to motivate others, including new and existing customers.
- Benefits package (details to be provided by the employer).
- Opportunity to work in a dynamic and supportive environment.
- Chance to make a significant impact on customer success and satisfaction.
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Customer Experience Executive - Milton Keynes, Buckinghamshire, United Kingdom - Reed
Description
Customer Experience Executive
We are seeking a Customer Experience Executive to ensure a seamless, 5-star implementation of our media-rich learning solutions. This role is pivotal in supporting new customers to integrate theirtechnology into their IT infrastructure, training plans, and management objectives. The ideal candidate will have a strong understanding of regional regulatory requirements within the care sector and be adept at presenting our solutions as valuable tools for our customers.
Day to Day of the Role:To apply for the Customer Experience executive position, please submit your CV online now or call Kristine at Reed Milton Keynes office for more information.
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