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    Temporary IT Assistant - London, United Kingdom - Asprey

    Asprey
    Asprey London, United Kingdom

    2 weeks ago

    Default job background
    Description

    The Asprey Group are recruiting for an IT Support Analyst to assist the Global IT Lead in providing support to users across Asprey's global business, as well as maintaining, configuring and installing elements of the company's IT infrastructure.

    Responsibilities

    Support users by responding to requests and proactively identifying user support needs
    Assist the Global IT Lead in addressing infrastructure needs, both monitoring existing infrastructure and responding to issues and working to implement changes and improvements
    Seek opportunities to train and inform users in order to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
    Work with the team to propose changes to Asprey's IT provision to improve the company's performance
    Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
    Provide general administrative support to the Global IT Lead as required
    Where necessary and agreed, work outside standard hours to support global users and projects

    Skills/Qualifications

    Good communication skills
    Excellent organisation and capacity to manage and prioritise support requests
    Analytical skills and ability to troubleshoot
    Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:

    # Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years' experience in a business environment
    # IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
    # SAP B1 experience, systems side
    # CRM experience, systems side
    # IP (VoIP/SIP) telephony services
    # Server hardware, PC, Laptop and Mac exposure
    # Webservers on Linux and Windows IIS
    # Understanding of *NIX eg Linux RedHat/Debian and AppleMac
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