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Service Manager It
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IT Service Manager
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Service Centre Manager
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IT Service Manager - Stoke-on-Trent, United Kingdom - Hamilton Barnes
Description
Unique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects.
Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services.
Responsibilities
Oversee and help to lead several crucial functions including:
Incident Management:
Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations.
Develop and maintain incident response protocols
Change Management:
Oversee the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality
Service Desk Leadership / Support:
Support Service Desk team where necessary, ensuring high-level of customer service and effective resolution of user issues.
Skills/Must haves:
Experience in IT management (within the defence sector is advantageous; not not required)
Strong understanding of ITIL processes(with certifications in ITIL v3 / v4 is preferred)
Experience with service desk software, incident and problem management tools
Strong communication and leadership skills
If you want to work with a specialist defence service provider, apply with your CV to set up a further conversation on the company and the role.