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    IT Service Manager - Stoke-on-Trent, United Kingdom - Hamilton Barnes ??

    Hamilton Barnes ??
    Hamilton Barnes ?? Stoke-on-Trent, United Kingdom

    1 week ago

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    Description
    Job Description

    Unique opportunity to work for one of the UK's fastest growing MSPs, specailising in the Defence sector and working on MoD & MoJ projects.

    Work in a varied role as a Service Support Manager, utilising your skills to oversee and assist with the smooth completion of IT services.

    You must be eligible for SC clearance for this role

    Responsibilities

    Oversee and help to lead several crucial functions including:

    Incident Management:

    • Assist in the response to IT service incidents, ensuring rapid restoration of services and minimisation of impact on operations.
    • Develop and maintain incident response protocols

    Change Management:

    • Oversee the change management process, ensuring all changes to IT infrastructure are assessed, approved, implemented, and reviewed in a controlled manner to minimise risk and impact on service quality

    Service Desk Leadership / Support:

    • Support Service Desk team where necessary, ensuring high-level of customer service and effective resolution of user issues.

    Skills/Must haves:

    • Experience in IT management (within the defence sector is advantageous; not not required)
    • Strong understanding of ITIL processes(with certifications in ITIL v3 / v4 is preferred)
    • Experience with service desk software, incident and problem management tools
    • Strong communication and leadership skills

    If you want to work with a specialist defence service provider, apply with your CV to set up a further conversation on the company and the role.

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