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    operations specialist - United Kingdom - Tandem

    Tandem
    Tandem United Kingdom

    1 week ago

    Default job background
    Description

    PURPOSE OF THE ROLE

    To work closely with the Order Processing and wider team in order to assist in coordinating all operation and fulfilment activities in relation to successful launch and distribution management.

    Position

    POSITION: OPERATIONS SPECIALIST DEPARTMENT: Operations LOCATION: Hersham Office PURPOSE OF THE ROLE To work closely with the Order Processing and wider team in order to assist in coordinating all operation and fulfilment activities in relation to successful launch and distribution management. Main Responsibilities Launch Management
    • To be the main point of contact for UK and EIRE launch and order planning
    • To help ensure the successful implementation of all launch activities so that all on counter dates are met
    • To aid in solving order management issues by liaising closely with contacts in the UK, France and Order Processing team
    • To clearly communicate the status of, and manage solutions for, launch management, distribution management, quota rejections, shortage reports, and any logistical constraints
    • End of month invoicing, to ensure all orders are invoiced within their forecasted month
    • Act as a support during busy periods for the Order Processing Executives
    • Ensure any escalations are clearly communicated to the Senior Operations Specialist
    • Any ad-hoc duties as required
    Key Account Management
    • Manage fulfilment within brands in line with KPI requirements
    • Work closely with Sales to ensure all EDI orders are validated in line with agreed SLAs and will ship within agreed timelines
    • Develop internal relationships within brands to maintain the role of a trusted partner and ensure operational excellence
    • Respond to all queries and issues related to orders, invoices and deliveries in a courteous and timely manner
    • To clearly communicate the status of and manage all orders and launch orders internally and externally to retailers
    Logistics Management
    • Coordinate shipping requests with distribution centres in Italy/France/Milton Keynes
    • Act as a liaison between distribution centres in Italy/France/Milton Keynes, transport partners, the retailers, sales and marketing teams
    • Prepare all operational reports concerning demand activities including Launch, delivery and invoicing trackers
    • To communicate the order flow status to the retailer and subsequently onto all relevant business stakeholders as necessary
    • Assist and support the brands with month end management
    Internal Collaboration
    • Work in tandem with the wider operational team to ensure information is captured and passed onto the relevant team member in a timely fashion
    • Actively participate in daily, weekly and monthly team meetings to maintain good communication within the department
    Profile PERSONAL SPECIFICATION Key Competencies
    • Excellent written and verbal communication skills
    • Action orientated and proactive
    • Results driven
    • Ability to prioritise, and effective time management skills
    • Adaptable, with great problem solving skills
    • Quick thinking, supportive and calm under pressure
    • 2-3 years operations experience in a fast paced environment
    Technical skills
    • Proficient in Microsoft applications (Word, Excel)
    • Proficient in SAP
    • Spanish, French or Italian language skills advantageous
    Additional information POSITION WITHIN THE ORGANISATION Reports To Senior Operations Specialist Direct Reports: 0 Internal Sales – All brands Marketing – All brands SSC – Operations SSC – Finance IT Team External Logistic Suppliers Customers – Internal and Retail

    Seniority level

    • Seniority level

      Associate

    Employment type

    • Employment type

      Full-time

    Job function

    • Job function

      Management and Manufacturing

    • Industries

      Personal Care Product Manufacturing

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