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    Service Delivery Manager Work From Home - Leicester, United Kingdom - OUTCO

    OUTCO
    OUTCO Leicester, United Kingdom

    1 week ago

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    Description

    The role of the Service Delivery Manager (SDM) within the OUTCO Grounds Maintenance Division, is to manage team performance, controlling service quality and ensuring it is delivered in a safe, efficient, and professional manner.

    It is an operational role, leading, monitoring, and supervising delivery teams. It will require first response to 'ad-hoc' and 'customer requests', forging a link to delivery and management personnel.

    The Service Delivery Manager's focus is on keeping clients satisfied with the company's services, fixing any reliability issues, tracking service metrics, adhering to budgets, and helping lead the teams responsible for getting services delivered to clients in a safe and professional manner, in accordance with client specifications and OUTCO policies and procedures.

    Participate in securing the long-term future of contracts.

    ~ Proactively target additional business:
    reporting opportunities for additional revenues and assisting in the tendering and pricing of works

    ~ Take responsibility for health and safety at the point of delivery, undertaking risk assessments, monitoring the implementation of control measures, and actively participate in the maintenance and improvement of the overall Company Health and Safety culture.

    ~ Ensure the maintenance of Quality Standards particularly the application of the Company Quality System. Ensure the Quality System is maintained to BS EN 9001 standard. Team management of tradesmen and sub-contractors across projects and ensure quality and timeliness of their works are adhered, as well as own schedule of work.

    ~ Support the review and improvement of processes and activities, through the provision of accurate and insightful data.

    ~ Work planning and resource allocation.

    ~ Computer literate with all Microsoft package applications

    ~ Experience of workforce planning and management of resource

    ~ Demonstrate a positive 'can-do' attitude at all times whilst understanding the impact of decisions on all aspects of the project.

    ~ Flexible with regards to travel, out of hours' duties and perform weekend work if required.

    ~ A willingness to take personal responsibility for the successful delivery of a project.

    ~ 25 days annual leave plus bank holidays
    ~ Competitive salary
    ~ EAP/Reward Gateway
    ~ Death in Service benefit

    #
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