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    Configuration Specialist - London, United Kingdom - InComm Payments

    InComm Payments
    InComm Payments London, United Kingdom

    4 weeks ago

    Default job background
    Accounting / Finance
    Description

    The Configuration Specialist will be responsible for the day-to-day coordination of our Software-as-a-Service (SaaS) B2C and B2B programs (InComm Connect) throughout the EMEA region, encompassing program setup, maintenance & support.


    Responsibilities:
    Execute initial program configurations in multiple systems which are part of the transaction/order/fulfilment process.
    Perform product set-up and configurations including managing the delivery and submission of all necessary digital assets (copy text, images, etc.)
    Provide internal & external customer support on all technical and process issues; maintaining documentation and training material; providing training on system and program functionality to external and internal stakeholders
    Coordinate of external service providers and vendors (e.g. payment service providers, fulfilment houses, marketing agencies, etc.) and process support
    Maintain operational KPIs and delivering standard and custom reports to internal & external stakeholders on operational program parameters such orders and distribution


    Qualifications:
    Experience in managing and administering SaaS programs or other technical platforms
    Ability to work well as part of a region-wide team
    Efficient and proactive
    Highly organized with acute attention to detail
    Ability to prioritise tasks while managing several projects & tasks simultaneously
    Willingness to take ownership and drive projects from end to end
    Ability to adapt in an ever-changing business environment
    Willingness to learn and ambition to be successful
    Highly proficient with technical systems and programs
    Must speak English, German and other languages a plus


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