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Newbury

    Senior Customer Service Advisor - Newbury, Berkshire, United Kingdom - KBIS Limited

    KBIS Limited
    KBIS Limited Newbury, Berkshire, United Kingdom

    5 days ago

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    Description

    KBIS British Equestrian Insurance (part of Specialist Risk Group ), are a leading UK equine insurance specialist with over 30 years of experience.

    We are seeking a full-time Client Administrator to join the team working 9am-5:30pm Monday – Friday.

    The role is a hybrid position working remotely from our rural office near Newbury, Berkshire a minimum of 2 days per week and working the rest of the time from home.

    The ideal person will have a willingness to learn and previous experience within the equine industry and/or an office environment.

    We are committed to our colleagues professional development and career progression through providing opportunities to attend regular social, training and networking events across the UK.

    SRG also runs development schemes to support home-grown talent as well as study support for the CII
    Alongside our competitive salary and annual bonus scheme you will be rewarded with a generous benefits package that includes private healthcare, minimum 25 days holiday plus bank holidays, eye care scheme, employee assistance programme, life assurance and a defined contribution pension scheme
    Flexibility to work remotely from home for up to 3 days per week
    Free on-site parking at the KBIS office
    We promote a continuous learning culture and run regular training and workshops in-person and online
    We actively promote from within – all senior roles are held by home-grown talent
    Dealing with incoming customer service and sales calls
    Manage your own work load in accordance with service level agreements and customer expectations on a daily basis.
    Communicate with Policyholders, Brokers and Underwriters via telephone, email and in writing
    Understand the regulatory environment in which we work
    Experience within the equine world is a bonus
    Previous role held working within an office/admin environment is preferred
    Experienced in working with Microsoft Office applications
    Experience in a similar role within the insurance market is a bonus, but not essential
    Full training will be provided.
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