-
Service Desk Administrator
6 days ago
Yolk Recruitment Ltd Cardiff, United Kingdom**Service Desk Administrator** · Yolk Recruitment are excited to be working with global Health care Solutions provider, to find a confident and driven Service Desk Administrator to join their team in Cardiff. · They have 90 years in business and operate in 32 different countries ...
-
Service Desk Analyst
1 week ago
ALDERMORE BANK PLC Cardiff, United Kingdom**Feel like being part of** · The role of Service Desk Analyst (2nd line) is really important to us. Following internal promotions we have several permanent opportunities to join our team to support and administer MotoNovo's Systems and Services through the provision of technical ...
-
Service Desk Administrator
3 days ago
Henry Schein Cardiff, United KingdomJob Description · - Job Title: Service Desk Administrator · - Department: Service Desk · - Reports To: Service Desk Team Leader · - Location: Cardiff - or other office location with hybrid working · - Are you working in a Dental Practice and looking for new opportunities?_ · - Ha ...
-
Service Desk Administrator
1 week ago
Henry Schein Cardiff, United KingdomJob Description · - Department: Service Desk- Reports To: Service Desk Supervisor- Location: Cardiff - Hybrid- Overview: · - Henry Schein UK Holdings Ltd is the largest distributor of healthcare products and services to office-based practitioners in the combined North American an ...
-
Service Desk Analyst
4 days ago
Sopra Steria Coedkernew, United Kingdom**Are you a Service Desk Analyst looking for a new challenge?** · We are looking for a 1st line support engineer with an interest in technology and a desire to develop their long-term careers within Sopra Steria. · This is a 1st Line opportunity where you will support our Custome ...
-
Service Desk
8 hours ago
TrakCel Cardiff, United KingdomWe're in the cell and gene therapy space. It's the place to be – we're helping bring truly life changing products to the market. · We're an international technology company providing supply chain management software solutions to companies discovering, developing and commercialis ...
-
Service Desk
2 days ago
New Directions Holdings Limited Cardiff, United KingdomWe are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care, domiciliary care and the pharmaceutical sector, from a network of offices across the UK. · Voted ...
-
Service Desk Analyst
2 days ago
Brandon Trust Patchway, United KingdomWe're hiring for a Service Desk AnalystThe service desk team has a significant impact on colleagues across all parts of the organisation and provides cultural leadership through demonstrating Brandon values and behaviours. · You will: Have a minimum of 1 years' experience providi ...
-
Service Desk Technician
1 week ago
Sopra Banking Software Bristol, United KingdomThis is an exciting opportunity to work for an established business with a great reputation within the marketplace. · We are looking for a smart, passionate individual to become part of a friendly Service Desk team to support on Night Shifts. · The Service Desk Technician team op ...
-
Service Desk Analyst
6 days ago
Matchtech Weston-Super-Mare, United Kingdom Full timeWe are looking for a candidate to join the Service Desk team within the IT Support department of our client. Permanent, full-time position based from offices in Weston-Super-Mare · The team is pivotal in supporting technology projects and services delivered to clients. The key to ...
-
Service Desk Coordinator
3 days ago
Dowry Maintenance Bristol, United Kingdom**Join our Team** · We are constantly building on our successes here at Dowry, and we pride ourselves on our ability to provide a first-class building maintenance and refurbishment service to all · of our customers. We are based in Bristol, but our customers are across the South- ...
-
IT Service Desk Assistant
1 week ago
University Hospitals Bristol and Weston NHS Foundation Trust Bristol, United KingdomWorking as part of the IT Support Team, the post holder will be primarily responsible for logging calls onto the IT Service Desk system and providing basic first line support. · We are looking for an enthusiastic individual to join our Service Desk team, delivering 1stline IT sup ...
-
Service Desk Analyst
9 hours ago
Marston Holdings Ltd Neath, United KingdomService Desk Analyst · Are you looking for a role with flexible hours? · Are you looking for a role that can work around your lifestyle? · If so... · We have an exciting opportunity for a Service Desk Analyst to join our team in Neath on a part-time, permanent basis. This role w ...
-
IT Service Desk Technician
1 week ago
Switch Recruitment Bristol, United KingdomAs a result of continued expansion we are pleased to be representing a leading Bristol employer seeking an IT Service Desk Technician to add to their growing team. · **Experience**: · - Experience in a similar IT Support role preferably a professional service provider · - Experie ...
-
Service Desk Coordinator
1 week ago
Indigo TG Magor, United Kingdom**About The Role**: · The Indigo NOC (Network Operations Centre) provides its customers with network monitoring, Global engineering resources and associated technical services. Based in South Wales, the Indigo NOC is staffed by highly trained professionals on a 24x7x365 basis and ...
-
Service Desk Coordinator
1 week ago
Indigo Telecom Group Magor, United Kingdom**About The Role**: · The IndigoNOC (Network Operations Centre) provides its customers with network monitoring, Global engineering resources and associated technical services. Based in South Wales, the Indigo NOC is staffed by highly trained professionals on a 24x7x365 basis and ...
-
Service Desk Administrator
3 days ago
Leidos Bristol, United Kingdom**Description** · **Service Desk Administrator**: · **Programme Name**: LCST · **Location**:Bristol, UK · **We're ready for you to unleash your potential** · **Role Overview**: · We are in search of a **Service Desk Administrator **to join the team** in Bristol.** · IT department ...
-
IT Service Desk Analyst
1 week ago
Artis Recruitment Bristol, United KingdomYour Role · We're recruiting for an IT Service Desk Analyst to join our Clients busy Bristol office. · As an IT Service Desk Analyst working in their head office, you will help support the whole firm with 1st line IT support, including partners and business support staff. · As an ...
-
Service Desk Administrator
4 days ago
Dowry Maintenance (SW) Limited Bristol, United Kingdom**Company** · **Job Profile** · Reporting to the Service Desk Manager you will: · - Help record and book works via our computerized Works System. · - Assist in planning and communicating workloads to engineers. · - Communicate with customers the current status of works. · - Produ ...
-
IT Service Desk Analyst
1 day ago
Lorien Bristol, United Kingdom**IT Service Desk Analyst** · **Inside IR35** · **Hybrid working - 2 days per week in Bristol office** · **Shift work (7am - 5pm Mon - Fri, 37 hours per week)** · **Responsibilities** · - To record incidents or requests · - Initiate work · - Investigate and resolve as appropriate ...
Service Desk - Cardiff, United Kingdom - TrakCel
Description
We're in the cell and gene therapy space. It's the place to be – we're helping bring truly life changing products to the market.We're an international technology company providing supply chain management software solutions to companies discovering, developing and commercialising cell and gene therapies and personalised medicine.
As a Change Manager for our Service Desk, your primary responsibility is to oversee and manage changes to support Live customers and ensure smooth transitions for system change, whilst minimizing disruption to service delivery.
You will work closely with various stakeholders, including Customer Services, Operational Delivery, Product, IT personnel, and management, to implement changes effectively and efficiently.
Your role is crucial in maintaining the stability, reliability, and functionality of the service desk operations. Develop, implement, and maintain change management processes and procedures on behalf of Customer Services and Support.Working with the business, coordinate with relevant stakeholders to assess change requests, prioritize changes, and obtain necessary approvals.
Lead the evaluation of proposed changes for potential impact on customer environments, including risks and dependencies ensuring alignment with business objectives, customer service level agreements (SLAs), and compliance requirements.
Identify, assess, and record potential risks associated with proposed changes, such as service disruptions, performance degradation, or security vulnerabilities.Facilitate training sessions or workshops to educate service desk personnel on new processes or technologies resulting from changes.
Maintain accurate and up-to-date documentation of change management activities, including change requests, approvals, implementation plans, and post-implementation reviews.
Report on KPIs and any change management performance metrics, such as change success rate, adherence to timelines, and resolution of issues or incidents arising from changes.
Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and reliability of change management processes within the service desk environment.
Remain abreast of emerging trends, technologies, and industry standards related to change management and service desk operations.Support Incident Management – when required, overseeing customer issues until the problem has been mitigated or resolved.
If required, support helpdesk ticket execution during busy periods providing proactive responses to customer requests.
Bachelor's degree in computer science or a related field.
Understanding of service management processes; particularly change management principles and practices.
able to analyze the impact of proposed changes on systems, services, and Users.
Clear communication skills to ensure smooth change implementation and secure sound User product knowledge.
Results focused – prioritizes and sustains focus on work that will have the greatest impact whether working independently or supporting team/stakeholders.
ITIL Intermediate level or above and/or experience of service/change management in line with ITIL best practices.Experience supporting SaaS platforms, specifically Salesforce.
Experience of the healthcare or pharmaceutical industry.
Understanding of Agile methodology.
Knowledge of data management, access, and reporting.
Operations - Service and Customer Support
Job Title Service Desk - Change Manager
Experience Bachelor's degree in computer science or a related field, Minimum 18 months experience in a similar external-facing support role, Understanding of service management process & change management principles, stakeholder management, Problem solving
#
