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    Weekend Customer Service Advisor/service - United Kingdom - Maxi-Cosi

    Maxi-Cosi
    Maxi-Cosi United Kingdom

    2 weeks ago

    Default job background
    Description
    At Dorel Juvenile Europe, we create innovative products and services for growing children. All our employees are directly involved in the research, design, development, testing, and marketing of our products.

    Our strong brands Maxi-Cosi, Bebeconfort, Tiny Love, Safety 1st, and Baby Art can be found in over 80 countries worldwide and it is our ambition to extend our leading position in the market.

    Within the Consumer Care department of our UK office (based in Bury St Edmunds), we currently have an opening for a proactive and enthusiastic Customer Care Advisor.

    As a Customer Care Advisor, you amaze our consumers by providing excellent service and surpassing their expectations.

    You answer questions and complaints via Live Chat, e-mail and Social Media with customized solutions in line with our Dorel Service Promise.

    You can estimate and decide when a question, comment or complaint should be treated online or better offline.
    You work with ERP and CRM systems to answer all questions, register and plan follow up activities.
    You have 3 years relevant work experience (preferred)
    You have excellent communication and writing skills in English.
    You are empathic and flexible.
    You have affinity with social media and know how to efficiently work with a computer.
    A fulltime position at our office in Little Saxham.
    Working hybrid is an option.

    Our well-known products and strong brands Max-Cosi and Tiny Love are complemented by regional brands and are available in more than 100 countries.

    All our talented employees share the same mission: to Care for Precious Life. We help families live carefree lives by providing them with juvenile products with the highest safety and comfort standards.
    we explore new ways to enhance our brands.

    We engage with them wherever they are, so they will always benefit from our products and services, even in ways they did not expect.

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