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    Manager, Technical Support - Edinburgh, United Kingdom - NOV

    NOV
    NOV Edinburgh, United Kingdom

    2 weeks ago

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    Description
    JOB DESCRIPTION

    CLOSING DATE 26 MAY 2024

    M/D Totco is the global leader in instrumentation and edge-to-cloud digital solutions. Our integrated applications provide a single version of the truth, enabling remote field locations and the office to share insights in real-time, supported by the best people, 24/7/365.

    As our new Manager, Technical Support - Europe/CIS, you will take a critical role in our growing our business in the Europe and CIS region.

    You will join our team of 7 dedicated employees, based in Portlethen (Aberdeen) and you will report to the Operations Director.

    Your multidisciplined technical knowledge will be utilised to drive the delivery of our services and products. You will provide support to our sales, service and operations team, manage projects and pull together solutions for our customers. You will also work directly with our customers to support digital drilling focused services and electronics and instrumentations systems.

    As a person you are well organised and have excellent time management skills to ensure that your deliverables are available accurately and on time.

    Your responsibilities will include:
    • Providing technical support for sales, service and parts.
    • Owning projects from start to finish.
    • Developing and drive specific solutions in conjunction with sales and service.
    • Working in conjunction with the digital and service teams to maximise customer engagement with customers on off the shelf solutions as well as helping to develop new solutions.
    • Supporting the sales team to afford them customer focus time.
    • Providing technical support for sales activities such as bid proposal preparation, technical design options, and other technical services
    • Providing technical support for marketing activities such as presentations, demonstrations, and technology launches.
    You will have:
    • Multi-disciplined technical understanding (electrical, electronic, digital, drilling, project management, sales and operations).
    • Understanding of the drilling process and the ability to interpret drilling data.
    About us:

    M/D Totco traces its history back to 1928 and the business moto "your data made easy" will be as applicable into the future as it has been for the first 96 years.

    Situated within NOV's Energy Products and Services segment, M/D Totco's broad range of products and solutions cover a multitude of applications across multiple industries.

    From our leading instrumentation systems to our advanced real-time services platform, we are also active in the drilling automation and optimisation space, working closely with our Downhole Broadband Solutions team.

    Our portfolio covers a broad range of instrumentation sensors, Data Acquisition (DAQ) systems, electronic drilling recorders (EDR) and cloud solutions in the Oil and Gas, Renewables and other industries.

    Our vision is to be the number one choice for instrumentation, data and optimisation solutions in the energy industry and beyond.

    Our mission is to build on the successful business we have developed in the region for the past decades by adding our digital solutions in to spaces where we are present as well as those we are not.

    We will provide clean, reliable and secure data to our customers and have the ability to optimise this data in ways that will provide them with significant business advantage, backed up with our established industry leading support.

    ABOUT US

    Every day, the oil and gas industry's best minds put more than 150 years of experience to work to help our customers achieve lasting success.

    We Power the Industry that Powers the World

    Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success-now and in the future.

    Global Family

    We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.

    Purposeful Innovation

    Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.

    Service Above All

    This drives us to anticipate our customers' needs and work with them to deliver the finest products and services on time and on budget.
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