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    Account Management Lead - United Kingdom - Bring It On

    Bring It On
    Bring It On United Kingdom

    4 days ago

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    Description
    Bring It On is creating the next generation of skill games.

    We deliver games that people enjoy for many years while earning money by playing excellently Skill is the most exciting category in the games industry that enjoys rapid growth and immense opportunities.

    You will b uild and lead a team of VIP account managers to communicate with our most precious player group, catering to their needs, exciting them with your updates, and forming meaningful relationships.

    Hands-on communication with our VIPs daily via iMessage, FB Messenger, Email, and Phone calls
    Get to know our players on an intimate level, including their backgrounds, favorite pets, sports teams, music bands and hobbies
    Keep track of our product development, new releases, and ongoing live operations (events) in the game - so you can relay that back to our players
    Manage the key accounts' lifecycle, including the onboarding of new customers in the key segment, building customer loyalty, reactivating churned ones, and planning customer surveys through our outbound channels
    Work with team members in other departments to offer promotions and engage our players
    Empathetically listen to player complaints and solve discomforts in their experience
    3 years leading VIP account managers in gaming, or iGaming - a MUST
    ~ Full control of English language, fluency in both written and verbal communications
    ~ Proficient in Excel and possession of analytical skills. Must be able to understand the economic value of promotions
    ~ Availability to work flexible hours and days
    ~ Experience working with CRM software to document player interactions

    BS or MS in a Business - or Marketing-centric field
    Further language capabilities, like Chinese, Spanish, and others

    Attractive salary that meets your expectations
    Home office budget - craft a top-notch environment to create wonders from
    No physical office - work from anywhere you want to
    No bullshit - Bring your A-game, that's it

    We are an equal-opportunity employer and value diversity at our company.

    We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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