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    Retention Marketing Manager - London, United Kingdom - QVC

    QVC
    QVC London, United Kingdom

    1 week ago

    Default job background
    Full time - Regular
    Description

    The Opportunity

    We are looking for a Retention Marketing Manager to lead the functional Retention Marketing Managers within QVC International markets. Reporting to the VP of QVC International Platforms, you will ensure the application of Best Practices to grow our customer base and ensure its health. Also you will oversee the retention marketing system landscape and making sure state-of-the-art tools are applied in the most efficient way.

    This role can be located in any of our international markets; London, Dusseldorf, Milan or Tokyo.

    Who We Are

    QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the ., Germany, Japan, Italy, Poland and China.

    Your Impact

  • You will be the primary business contact for the Selligent CRM system working on the opportunities and capabilities for the QI business.
  • You will support the retention marketing across all the international markets ensuring customer growth.
  • You will take ownership of our "Mention Me" loyalty program across all international markets
  • You will lead optimisation of in market retention marketing workstream.
  • You will work closely with finance and analytics teams and be able to give actionable insights.

    • What You Bring

  • Experience leading a global Retention Marketing team in multiple markets
  • Analytical mindset
  • Very good technical knowledge Retention Marketing Tools (. Campaign Management Tools, Marketing Automation, Machine Learning) experience of using Selligent would be advantageous.
  • The ability to influence at all levels
  • Strong experience in translating data insights into clear actions and having the capability to convince and engage other stakeholders
  • Business fluent English spoken and written

    • #LI-KH2

    #LI-Hybrid

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    Curated Experiences. Infinite Possibilities.

    Qurate Retail Group is a family of six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill and Grandin Road – all dedicated to providing a more human way to shop. We're an inspired and diverse team that comes together to combine shopping and entertainment to curate products, experiences, conversations and communities for millions of highly discerning shoppers. It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience.

    When you're part of Qurate Retail Group, you'll be working for one or with many of our consumer brands and joining a global team (., UK, Germany, Japan, Italy, Poland & China), committed to diversity, equity and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact. Join us as we embrace the future, drive progress, and work together to enrich life's everyday moments – it's our path forward

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    2024 QVC, Inc. & HSN, Inc.
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