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    Pre-Sales Technical Engineer - Bournemouth, United Kingdom - ESET

    ESET
    ESET Bournemouth, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Job summary The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales.

    Job description

    Job Summary

    The pre-sales engineer will support the sales teams and the reseller channel by providing product advice and training, advice on licencing and technical queries and talking to / visiting end-users of larger organisations in order to facilitate product sales. They are expected to be product experts with a strong knowledge in IT systems and the threat landscape. Their role is more encompassing than simply technical support and although not a sales person they will have a bearing on the sales into larger enterprise customers.

    Functional Responsibilities and Duties (English - Mandatory)

  • Support the sales team in handling more technical enquiries from larger end-user customers
  • Discussing technical aspects of the products with end-users
  • Train resellers and Eset staff on products and their application
  • Be a central source of knowledge for the sales and marketing teams on all aspects of the product, it's licencing and impact / integration in broader IT systems
  • Be an Eset evangelist both at end-user meetings and events
  • Keep up-to-date on industry knowledge and news on a technical basis
  • Assist and develop onsite or remote PoC's, Demos and customer engagement.
  • Participate in sales strategy planning, customer design, technical evaluations and sales calls.
  • Provide technical sales advice to the internal and external sales teams on specific enquiries
  • Undertake product training sessions for Eset staff
  • Undertake product and technical training sessions for resellers and their staff (time required away)
  • Undertake web demonstrations to key customers and resellers
  • Undertake onsite demonstrations to prospective customers and resellers (time required away)
  • Attend exhibitions and conferences to provide technical product advice (time required away)
  • Prepare and undertake monthly product webinars to the reseller channel and end-users
  • Manage KPI's and personal goals

    • Experience

  • Previous experience providing technical support to both end-users and resellers
  • Experience with security software and their application within an IT environment
  • Working knowledge of IT infrastructures using a wide range of OS
  • Previous experience delivering training
  • Previous experience in presenting IT products
  • Project management experience

    • Knowledge

  • In-depth knowledge of the security software industry and Eset competitors
  • Complete ESET product knowledge
  • Good knowledge of Linux OS

    • Language

    English C2 - Proficient

    Personal characteristics

  • Able to present confidently to senior IT staff specialising in IT Security (CISO level)
  • Able to relate security issues to business concerns and match to a product solution
  • Enterprise network knowledge essential
  • An understanding of encryption technologies
  • An understanding of server infrastructure and domain configuration
  • Extensive knowledge of current Windows server and desktop operating systems

    • Leadership

    N/A

    Travel

  • Full valid driver's licence
  • Able to travel and stay away as and when required
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