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    Collections Specialist - Slough, United Kingdom - Hamlin Knight

    Hamlin Knight
    Default job background
    Full time Banking / Loans
    Description

    A fantastic opportunity to join an expanding financial services organisation based in Slough. The role will be based in their Collections team working on early collections.

    Key responsibilities

    • Responsible for volume outbound and inbound calls
    • Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
    • Ensure a high level of customer service is provided to the customer, offering them all relevant information to allow them to understand any options available to them
    • Undertake all collections activities in accordance with the required regulations; ensure treating Customers fairly, Companies Policies and Guidelines laid down

    Experience/skills

    • Experience within a Collections, Credit Control, customer service role within a call centre environment preferred
    • Intermediate Excel and Word


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