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Customer Service Advisors Needed
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Patient Care Advisor
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HR Advisor
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Ev & Sales Apprentice
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Admissions Advisor cw1651
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Customer Service Advisor
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Sheq Advisor
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Customer Advisor
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Customer Advisor
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Sales Advisor
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Temporary Works Advisor
1 day ago
Kier Group Crawley, United KingdomWe're looking for a **Temporary Works Advisor** to join our Kier Professional Services teams to support services across all of the Kier. This role is based in Crawley, West Sussex. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and ...
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Temporary Works Advisor
4 days ago
Kier Group Crawley, United KingdomWe're looking for a **Temporary Works Advisor** to join our Kier Professional Services teams to support services across all of the Kier. This role is based in Crawley, West Sussex. Within this role you can enjoy 26 days annual leave, sharesave scheme, family friendly policies and ...
Start Immediately- Customer Service Advisors needed - Crawley, West Sussex, United Kingdom - Service Care Solutions Ltd
Description
Contract type :
Temp maternity cover
Monday-Friday
ASAP
The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).
Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.
Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).
Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.
Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.
Experience working in the social housing and/or repairs sectorsExcellent customer service skills
If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to ryan.