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    Start Immediately- Customer Service Advisors needed - Crawley, West Sussex, United Kingdom - Service Care Solutions Ltd

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    Description

    Contract type :
    Temp maternity cover

    Monday-Friday


    ASAP

    The role of the repairs call handler is to handle a high volume of inbound calls to the repairs line while accurately diagnosing, raising and scheduling a wide range of repairs for residents and communicating regularly with all stakeholders (residents, colleagues and contractors).

    Act as the first point of contact for customers and colleagues, successfully handling a wide range of queries (including accurately diagnosing, scheduling and logging repairs) right first time only escalating to specialist teams and contractors when required.

    Offer a speedy, consistent and professional customer experience across a range of channels (voice calls, live chats, emails, customer portal, mobile app, CRM, telephony systems, repairs systems, knowledge base, Orchard & Outlook).

    Quickly and accurately record and update all customer contacts and requests for services, repairs, bookings and appointments using all relevant in-house systems.

    Contribute in achieving contact centre targets for grade of service, abandoned calls, right first time, customer portal/app sign ups and overall customer satisfaction, following agreed policies and procedures.

    Experience working in the social housing and/or repairs sectors
    Excellent customer service skills

    If you require any additional information regarding the position, please call Ryan at Service Care Solutions on or send an E-Mail to ryan.



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