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    Customer Experience Executives - Birmingham, United Kingdom - Oakley Recruitment

    Oakley Recruitment
    Oakley Recruitment Birmingham, United Kingdom

    2 weeks ago

    Default job background
    Marketing / Advertising / Public Relations
    Description

    Oakley Recruitment is working in partnership with a global organisation based in Birmingham. An excellent opportunity to join an organisation that is expanding in 2024. This role will start on a temporary basis up to 1 year, with a possibility to become permanent.

    Culture and Environment

    Our clients culture is welcoming, friendly and supportive, which completely aligns how they treat their customers, they go above and beyond with their customers focussing on a positive customer journey over productivity. The environment is prestige, modern with the most amazing work spaces and breakout areas, it has a luxury hotel feel about the space.

    Personality

    Its positive, warm and friendly individuals who will thrive in this role, someone who cares, is helpful and goes above and beyond naturally without effort. Creating a positive first impression and wanting to do a god job. No experience in an office is required, you may have worked in hospitality, retail, travel, if this personality resonates with you, we want to talk to you.

    Reward

    • Monday – Friday 35 hours, flexible between 8am – 8pm
    • Overtime available after 35hours, £19.50p/h
    • Accrued holiday pay
    • Hybrid working, 3 days in office, 2 WFH
    • Immaculate modern working space

    Job Role

    • Reviewing account activity
    • Determine action required based on established procedures
    • Dealing with complex cases
    • Tracking and documenting actions taken
    • Building rapport with merchants and financial institutions
    • Building rapport with customers to resolve issues and questions
    • Taking ownership of customer enquiries and responding to escalated customer issues
    • Responsible for the day-to-day coverage of customer account maintenance processes

    Skills and experience

    • Experience in delivery of customer service
    • Good interpersonal skills, negotiation skills are a plus
    • Is adaptable with high energy levels and a desire to help others
    • Good team player
    • Good analytical and problem-solving skills
    • Excellent written and verbal communication skills

    Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.

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