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    IT Senior Service Manager - Eastbourne, East Sussex, United Kingdom - Zunoma

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    Full time
    Description
    About the Company Zunoma are a world leading security printing company based in Eastbourne.

    We use innovative and technological solutions in a number of sectors including government, retail, education, local authorities and financial institutions to offer a range of security print features to combat forgery and counterfeiting.

    Zunoma serves customers worldwide and are proud of their reputation as a responsible, reputable, and experienced supplier.
    Job BriefWe are looking for an organised and dynamic IT Manager to join our IT team. The IT Manager will be responsible for planning, executing, and closing technology projects within scope and timeline constraints.

    They will collaborate with cross-functional teams, stakeholders, and vendors to ensure the successful delivery of IT projects, ranging from infrastructure upgrades to software development initiativesJob PurposeThe main purpose of the job is to:


    • Liaise with customers to define project scope, objectives, and deliverables.
    • Develop comprehensive project plans and timelines.
    • Maintain comprehensive project documentation, including plans, schedules,and meeting notes.
    • Facilitate knowledge transfer and documentation at project completion.
    • Conduct regular project reviews and quality assessments.
    • Monitor project progress, budget, and quality, taking corrective actions as needed.
    • Manage risks and issues proactively to ensure project success.
    • Identify and engage project stakeholders and create communication plans.
    • Define project scope, objectives, and deliverables.
    • Develop comprehensive project plans, timelines and budgets.
    Key Responsibilities

    • Define and enforce project quality standards and best practices (ISO27001 & CE+).
    • Prepare and deliver regular project status reports and presentations.
    • Assisting the Head of IT with forecasting and continual improvement roadmap.
    Experience & Skills Required

    • Proven track record as an IT Manager with a history of successful project delivery.
    • Project management certification (PMP, Prince2, or similar) is an advantage.
    • Proficiency in project management methodologies and tools.
    • Degree in information technology, computer science, or related field.


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